IoT Service Delivery Lead

3 days ago


Stockholm, Stockholm, Sweden Vusion Group Full time
Service Delivery Lead

We're seeking an experienced IoT Service Delivery Lead to join our Customer Success team at Vusion Group.

In this role, you'll oversee the delivery of our IoT solutions to retail clients, working closely with internal teams and stakeholders. Key responsibilities include:

  • Monitoring service commitments to ensure they meet contractual requirements.
  • Collaborating with support teams, client project managers, and other stakeholders to deliver quality service.
  • Managing service contract budgets to ensure effective tracking and management.
  • Defining and implementing service level agreements with stakeholders.
  • Leading client steering committees to discuss performance and potential improvements.
  • Identifying and addressing events impacting services throughout the contract lifecycle.
  • Developing and implementing continuous improvement plans and associated actions.
  • Suggesting proactive service improvements and presenting them to the client in collaboration with the Key Account Manager (KAM).

Requirements

We're looking for candidates with:

  • Extensive experience in a similar role.
  • A strong understanding of customer needs and trust-based relationships.
  • Native fluency in Swedish and English (the manager and hiring team speak English).


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