
Retail IoT Solutions Expert
3 days ago
Vusion Group is seeking an experienced Retail IoT Solutions Expert to join our Customer Success team.
In this role, you'll work closely with internal teams and stakeholders to deliver high-quality IoT solutions to retail clients. Key responsibilities include:
- Monitoring service commitments to ensure they meet contractual requirements.
- Collaborating with support teams, client project managers, and other stakeholders to deliver quality service.
- Managing service contract budgets to ensure effective tracking and management.
- Defining and implementing service level agreements with stakeholders.
- Leading client steering committees to discuss performance and potential improvements.
- Identifying and addressing events impacting services throughout the contract lifecycle.
- Developing and implementing continuous improvement plans and associated actions.
- Suggesting proactive service improvements and presenting them to the client in collaboration with the Key Account Manager (KAM).
Qualifications
We're looking for candidates with:
- Substantial experience in a similar role.
- A deep understanding of customer needs and trust-based relationships.
- Native fluency in Swedish and English (the manager and hiring team speak English).
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