Retail Operations Expert

10 hours ago


Stockholm, Stockholm, Sweden RELEX Solutions Full time

RELEX Solutions is a pioneering technology company that creates cutting-edge supply chain and retail planning software. We're looking for a seasoned professional to fill the role of Solution Success Lead in our Customer Success team.

In this position, you will work closely with Customer Success Managers (CSMs) to support our growth targets. Your primary responsibility will be to act as a strategic advisor to CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions. You will build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges.

This role requires collaboration across multiple business areas, including Product Teams, Presales, Presales Analytics, and Operations. Key responsibilities include:

  • Strategic Advisory: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment.
  • Pipeline Growth: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
  • Cross-functional Collaboration: Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  • Customer & Colleague Engagement: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
  • Global Impact: Contribute to customer success initiatives, sharing expertise and insights globally.

Our ideal candidate has a strong background in retail or CPG, preferably in supply chain or related field. Experience with RELEX solutions or comparable systems is a plus, and you should have proven commercial acumen, with a track record of delivering customer value and supporting revenue growth.



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