Swedish Customer Care Representative

4 days ago


Stockholm, Stockholm, Sweden Qred AB Full time
About Our Company Culture
We're a people-first organization committed to creating a positive and inclusive work environment. Our company culture values diversity, collaboration, and continuous improvement. We're passionate about empowering our employees to grow and develop in their careers while delivering exceptional customer experiences.

As a Customer Success Representative, you'll be an integral part of our team, working closely with colleagues to manage inbound customer issues, drive improvement initiatives, and achieve customer satisfaction goals. Your role will involve handling customer inquiries, resolving their concerns, and taking ownership of each interaction.

Key Requirements
  • Customer Service Experience: We're looking for someone with previous experience in customer service, preferably via phone and email.
  • Basic Knowledge of Financial Products: A basic understanding of financial products is essential for this role.
  • Strong Communication Skills: Excellent written and verbal communication skills are necessary for effective customer interactions.
  • Proven Track Record: You should have a proven track record of delivering high-quality customer service and achieving customer satisfaction goals.
  • Fluency in Swedish and English: Fluency in both languages is required, as it's our primary business language.


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