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Area Manager, Norway

2 months ago

Stockholm, Stockholm, Sweden Fiskars Full time
About the Role

We are seeking a highly skilled and experienced Area Manager to lead our retail operations in Norway and Sweden. As a key member of our Direct to Consumer team, you will be responsible for driving sales and revenue growth, enhancing customer experiences, and overseeing store operations.

Key Responsibilities
  • Drive Sales and Revenue: Develop and implement strategies to boost sales and revenue across stores, ensuring alignment with business objectives and maximizing customer conversion rates.
  • Enhance Customer Experience: Collaborate with store managers to ensure consistent, exceptional customer experiences through personalized service, merchandising, and seamless omnichannel solutions.
  • Oversee Store Operations: Maintain operational excellence by monitoring KPIs, optimizing staffing, and guiding store managers in inventory, merchandising, and compliance.
  • Lead and Develop Teams: Recruit, train, and mentor store managers, fostering a positive and collaborative work culture while encouraging career growth and skill development.
  • Collaborate Across Teams: Partner with marketing, merchandising, supply chain, and HR to execute DTC strategies, ensuring smooth communication and operational success.
  • Monitor and Support Performance: Regularly assess store performance, offering support and insights to optimize efficiency and customer satisfaction.
  • Act as a Liaison: Facilitate clear communication between the Head of DTC, store managers, and other retail channels to promote teamwork and synergy across departments.
  • Support International Growth: Facilitate the setup of operations in new markets and actively engage in the brand's expansion efforts, fostering a mindset of collaboration and adaptability.
Requirements
  • Sales Savvy: Strong understanding of retail sales, with the ability to analyze data, spot trends, and create action plans to meet sales targets.
  • Customer-Centric: Passionate about delivering great customer experiences and building relationships, with a knack for resolving issues with ease.
  • Leadership & Team Builder: An inspiring leader who can motivate, guide, and develop teams, fostering a positive, inclusive work culture.
  • Operationally Focused: Detail-oriented with a knack for optimizing store operations, from inventory management to ensuring brand consistency.
  • Collaborative Communicator: Able to work well with cross-functional teams and communicate effectively with stakeholders to ensure smooth operations and teamwork.
  • Entrepreneurial Spirit: Innovative and willing to take calculated risks, with an eagerness to try new things and stay ahead of the competition.
  • Analytical & Strategic: Able to interpret data, solve problems, and make strategic decisions to improve sales and operational performance.
  • Supply Chain Knowledge: Familiar with supply chain processes, ensuring timely delivery and efficient product flow across stores.