Guest Experience Fokus Tjänsteman till Receptionslaget

1 day ago


Stockholm, Stockholm, Sweden Mogotel Kista Hotel AB Full time
Hur ser din framtida roll ut? Som Front Office Supervisor hos oss kommer du att vara en viktig del i vårt Hotell. Du kommer att jobba tätt ihop med vårt Front Office team för att skapa en enhetlig och minnesvärd service. Du kommer också att arbeta nära våra avdelningar för att säkerställa att våra gästers behov och preferenser tillgodoses. Genom att vara en del av vårt team kommer du att få möjlighet att utveckla dina färdigheter och bli en viktig del i vårt Hotell.

Vidare ansvarar du för att:
- Leva upp till våra kundtjänststandarder och se till att våra gäster får den bästa möjliga upplevelsen.
- Identifiera och rapportera eventuella problem eller konflikter som kan påverka gästupplevelsen.
- Arbeta tillsammans med våra avdelningar för att säkerställa att våra gästers behov och preferenser tillgodoses.
- Bidra till att utveckla våra processer och rutiner för att förbättra gästupplevelsen.

För att kvalificera dig för rollen bör du ha erfarenhet av arbete i hotellreception, god kommunikationsförmåga i svenska och engelska samt ett genuint intresse för att bygga relationer och inspirera andra. Erfarenhet av problemhantering med fokus på gästnöjdhet är även meriterande.

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