![Sheraton Stockholm Hotel](https://media.trabajo.org/img/noimg.jpg)
Director of Guest Experience and Community
1 day ago
The Sheraton Stockholm Hotel is seeking an exceptional individual to assume the role of Head of Guest Experience and Community. As a key member of our team, you will be responsible for delivering high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests.
You will actively work with guest feedback to continuously enhance their experience. This involves identifying areas for improvement, implementing strategic solutions, and collaborating with various departments to deliver a first-class guest experience.
As Head of Community, you will be the hub connecting the hotel with its guests through exciting events, pop-ups, collaborations, and gatherings. You will develop partnerships with local businesses that enhance our brand value and enrich the guest experience.
Key Responsibilities:
- Lead the guest service team to deliver high-quality service.
- Address and handle guest requests and complaints in a professional and solution-oriented manner.
- Develop and implement improvements to enhance the guest experience.
- Build long-term customer relationships that strengthen our new market position.
- Monitor and analyze guest feedback to identify trends and areas for improvement.
- Ensure world-class service by developing strategies to continuously raise standards.
- Prepare for VIP guest arrivals.
- Oversee room allocation to provide an optimal and memorable experience for guests.
- Work closely with other departments to ensure seamless and high-quality service.
- Ensure each guest receives a personalized, first-class experience.
- Act as an ambassador for the hotel's brand and values.
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