Guest Services Director

14 hours ago


Stockholm, Stockholm, Sweden CBRE GWS Sweden - Stockholm Full time
Key Responsibilities

The Service Excellence Specialist will play a critical role in driving exceptional service experiences across events, meetings, client dining, and guest services. This position requires a leader who can build relationships, understand guest needs, and adapt their approach accordingly.

The successful candidate will work closely with the team to develop and implement processes and standards that exceed expectations. They will also serve as the primary point of contact for high-profile and/or large group arrivals, planning arrival information and ensuring appropriate staffing during business hours.

About You

  • You have 3-7 years of prior work experience in a similar role or experience in high-end corporate hospitality, luxury hotel, or high-profile events management.
  • You possess excellent communication skills, with the ability to build relationships quickly and understand the needs of others.
  • You have a positive attitude and pride in delivering high-quality services, inspiring your team to anticipate our clients' needs and create memorable moments.


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