Guest Services Coordinator

17 hours ago


Stockholm, Stockholm, Sweden CBRE GWS Sweden Full time

CBRE GWS Sweden is seeking a highly motivated and experienced Hospitality Team Lead to join our dynamic team.

About the Role

The successful candidate will be responsible for leading our Hospitality team, ensuring exceptional customer service delivery and driving business growth through innovative solutions.

Main Responsibilities
  • Develop and implement customer experience strategies aligned with company goals and objectives.
  • Manage and motivate a high-performing Hospitality team to deliver outstanding service excellence.
  • Collaborate with cross-functional teams to drive process improvements and increase operational efficiency.
  • Ensure seamless communication with clients, stakeholders, and internal teams to meet their needs and exceed expectations.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing corrective actions.
Requirements
  • Proven experience in customer-facing roles, preferably in hospitality or front office management.
  • Excellent leadership and team management skills, with a proven track record of delivering results-driven initiatives.
  • Strong communication and interpersonal skills, with the ability to build relationships and negotiate effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and driving business success, please apply today.



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