Guest Experience Expert

10 hours ago


Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

Join Our Team: Front Office Manager

We are Förvaltnings AB Tegelbacken, a company dedicated to providing exceptional hospitality experiences. Our team at the Sheraton Stockholm Hotel is seeking a seasoned Front Office Manager to join our leadership team.

As Front Office Manager, you will be responsible for overseeing daily front office operations, including scheduling, recruitment, performance reviewing, and training. You will also maintain high levels of customer satisfaction, coordinate with other departments, and oversee check-in/check-out procedures.

Key Responsibilities:

  • Manage daily front office operations
  • Maintain high levels of customer satisfaction
  • Coordinate with other departments
  • Oversee check-in/check-out procedures

Qualifications:

  • Minimum of 3 years of experience in the hotel industry
  • At least 2 years of team management experience in a leadership role in guest service or equivalent
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
  • Ability to motivate and inspire the team
  • Proactive and independent work approach

Benefits:

  • A permanent full-time position following the probation period
  • Great opportunities for career growth
  • A dynamic and inclusive work environment
  • Employee discounted rates at over 8,000 hotels worldwide


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