Payment Terminal Specialist
3 days ago
We are committed to delivering innovative payment solutions to our customers and partners. As a Technical Support Representative, you will play a crucial role in ensuring the smooth operation of our payment terminals and assisting our customers with any technical issues they may encounter. We strive for excellence in everything we do and value a collaborative and inclusive work environment.
A Day in the Life:
You will be responsible for answering phone calls, responding to emails, and logging all cases to our ticket system (JIRA). Your duties will include assisting customers with technical problems, helping them install new payment terminals, and updating software. You will also need to address inquiries from customers regarding settlements and transactions. To excel in this role, you must possess strong communication skills, be able to remain calm under pressure, and be willing to take responsibility. A positive attitude towards work and a willingness to collaborate with others are also essential.
We Value Our Employees
We believe in recognizing and rewarding our employees' hard work and dedication. As a member of our team, you can expect a comprehensive benefits package and opportunities for professional growth and development. Our company culture values diversity, equity, and inclusion, creating a welcoming and supportive work environment for everyone.
Benefits Include:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
Grow with Us
We are a rapidly growing company with a strong presence in the payments industry. As a Technical Support Representative, you will have the opportunity to contribute to our success and shape the future of payment solutions. We encourage our employees to think innovatively and take ownership of their work, making us an exciting place to grow your career.
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