Technical Support Expert
2 days ago
Verifone Sweden AB has held a leading position in the payments industry for over 30 years. As one of the strongest brands and largest providers of payment solutions worldwide, we offer a diverse, dynamic, and fast-paced work environment where employees are focused on results and constantly striving to surpass themselves.
We pride ourselves on working with leading retail chains, companies, banks, and partners to develop and deliver innovative payment solutions around the globe. Our commitment to high-quality standards in our products and services drives our obsession with customer satisfaction. Around the world, Verifone's employees ensure that we remain a leader in the payments industry, based on experience, innovation, and ambitious growth targets.
What makes this job exciting?
As a Technical Support Representative, you will be part of our Technical Support Team and help customers and partners with technical problems on their existing payment terminals and assist them in installing new payment terminals. A good understanding of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will aid you in these tasks. You will also need to assist with requests for changes to terminal data and perform software updates. Additionally, there may be inquiries from customers about settlements and transactions.
Your responsibilities will include answering phone calls, responding to emails, and logging all cases to our ticket system (JIRA) as part of your work.
Working Arrangements:
This is an on-site position in our Stockholm office, with a 40-hour workweek. As part of your working hours, you will follow a rotational shift pattern, which includes late evenings and weekends. The working hours range from 8am-22.00pm.
About This Role
This job is perfect for individuals who enjoy problem-solving, providing excellent customer service, and communicating effectively with customers. You will be trained in our systems and products so that you are well-prepared to handle this role. Having a technical interest is considered an advantage. If you are a tech-savvy person with an interest in always learning about the latest technologies, computers, programs, this could be the ideal job for you - the payment industry is constantly evolving, and you will often have new things to learn as we introduce new payment terminal models, payment types, and other innovations.
The skills and qualifications we seek include:
- Native or fluent Swedish and business-fluent English
- Experience and background in technical support, although not essential
- Strong end-user of IT systems and ability to familiarize yourself with new systems
- Any experience from the support function is beneficial, and you should see yourself as a problem solver
- An advantage if you have experience from industries with a high volume of customers and transactions, and/or from international organizations with access to several different IT platforms. Examples include telecom, banking, IT, or the payment industry
- Good communication skills and desire/energy to provide excellent support and customer service
- Ability to remain calm under pressure and prepared to assist where needed
- Positive approach to work, willing to take responsibility
- Good collaboration skills, able to work independently
- Basic knowledge of the MS Office suite
We Offer a Rewarding Environment
We offer a position in an exciting international company within a highly dynamic industry with a rapid pace. We value professionalism, collegial sparring, and well-being. At Verifone, we strive to provide equal opportunities for everyone, regardless of background.
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