Technical Support Specialist
9 hours ago
**Your Key Responsibilities:**
* Provide timely and effective support to users via phone, email, or in-person
* Capture and diagnose technical issues, escalating complex problems to senior technicians as needed
* Collaborate with internal teams to resolve incidents and implement preventive measures
**Requirements:**
* Minimum 2 years of experience in a support function
* Strong understanding of IT Service Management principles and practices
* Excellent troubleshooting and problem-solving skills
* Ability to communicate complex technical information effectively to both technical and non-technical stakeholders
* Fluent English language skills (written and spoken)
**Nice to Have:**
* Experience working in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Ability to work collaboratively as part of a team
This is a fantastic opportunity to develop your skills and expertise in IT Service Management, working with a leading provider of communication and logistics solutions.
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