Senior Support Operations Manager

12 hours ago


Stockholm, Stockholm, Sweden Kisi Incorporated Filial Full time

We are Kisi Incorporated Filial, a forward-thinking physical security technology company revolutionizing space access and security.

Our mission is to ensure seamless, cloud-based access to offices, facilities, and buildings, fostering a future where spaces are securely connected and accessible without boundaries.

About the Role

As a Technical Support Team Manager at Kisi, you will be responsible for implementing and executing our support strategy, managing our support portal, maintaining technical product documentation, and overseeing a dedicated team of support specialists.

We're looking for a candidate with at least three years of technical support experience, strong leadership skills, an ability to quickly master new products, and a pragmatic approach to problem-solving.

Key Responsibilities
  • Develop and implement our support strategy across different customer segments, ensuring alignment with service-level objectives and broader organizational goals.
  • Continuously elevate support quality by benchmarking against industry best practices in terms of cost, budget, and response times, then exceeding these standards.
  • Create, update, and optimize support content and troubleshooting guides so customers can independently resolve common questions and issues.
  • Lead and supervise an expanding team of support specialists, ensuring adherence to best practices and competitive performance benchmarks.
  • Maintain up-to-date product guides and documentation, providing clear self-service resources. Gather feedback from customers to refine our offerings, and keep teams across the organization informed of changes or updates.
Requirements
  • 3+ years of experience managing support operations.
  • Experience with driving a team based on clearly defined and attainable objectives and key results. We put emphasis on execution for this role.
  • Relevant and solid technical support experience, preferably in a B2B or SaaS environment, with a proven track record of leading team members.
  • Well-rounded leadership, coaching, and team management skills, including the ability to learn new products quickly and explain complex technical concepts clearly.
  • Good communication and cross-functional collaboration skills, supported by a history of implementing process improvements to streamline workflows.
  • Familiarity with ticketing systems (e.g., Zendesk, HubSpot) and maintaining technical documentation or knowledge bases.
  • Basic understanding of circuitry (plus/minus, AC/DC); we're not looking for engineers, but an openness to learn is encouraged.
Your Process with Us

Application > CV screening > Intro call (let's get to know each other) > Recruitment task > Hiring Manager Interview > On-site Interview > Offer.

After successful interviews and the job offer is signed, we will conduct a background check.



  • Stockholm, Stockholm, Sweden Vattenfall AB Full time

    About Vattenfall ABVattenfall AB is a pioneering European energy company with a proud history of innovation and commitment to sustainability. Our team of over 21,000 employees works tirelessly to deliver exceptional services to our customers.Job DescriptionWe are seeking an accomplished Senior Operational Engineer (Storage) to join our Data Centre team. As a...

  • Senior Project Manager

    12 hours ago


    Stockholm, Stockholm, Sweden Avanti Corporate Development Full time

    About Avanti Corporate DevelopmentWe are a management consulting firm specializing in the Financial Services sector, encompassing life, health, and property & casualty insurance, as well as retail and commercial banking.Our ServicesStrategy & Business Design: We drive client transformation through end-to-end strategic planning and business design.Operational...


  • Stockholm, Stockholm, Sweden Vattenfall AB Full time

    About Vattenfall ABVattenfall AB is a leading European energy company with a rich history of innovation and dedication to sustainability. With over 21,000 employees across the continent, we strive to deliver efficient, stable, and compliant services to our customers.Job OverviewWe are seeking an experienced Senior Operational Engineer (Storage) to join our...


  • Stockholm, Stockholm, Sweden ESSVE Full time

    Company OverviewAt ESSVE, we strive to lead the fastening market by providing innovative solutions that meet the needs of professional craftsmen. Our goal is to add value to our products and improve the lives of our customers.Job ResponsibilitiesThe successful candidate will be responsible for:Analyzing financial data to identify trends and areas for...

  • Operations Manager

    12 hours ago


    Stockholm, Stockholm, Sweden H&M Group Full time

    Job Description">We are looking for a talented Business Controller to join our Operations team at H&M Group. As a Business Controller, you will be responsible for executing budgeting, forecasting, and reporting for your units and consolidating financial reporting for Business Tech.Key Responsibilities">">Manage monthly cut activities and support with...


  • Stockholm, Stockholm, Sweden Rituals Full time

    About RitualsRituals is a fast-growing organization with a dynamic environment. As Senior HR Operations Specialist Nordics, you will be part of our HR Operations team, working alongside HR Coordinators and Payroll Specialists to refine and improve HR workflows that benefit the team and enhance the broader business.


  • Stockholm, Stockholm, Sweden Wolt Full time

    OverviewWe're looking for an experienced Data Scientist to join our Support Group. The development organization builds in-house customer service tooling, focusing on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain.


  • Stockholm, Stockholm, Sweden IFS Full time

    Job Description:We're looking for a seasoned senior account growth manager to join our team. As a strategic software business leader, you'll support a group of named key accounts, working closely with both the IFS One Europe & Latam team and the Global Aerospace & Defence team.Responsibilities include generating revenue from license and maintenance sales,...


  • Stockholm, Stockholm, Sweden Incluso AB Full time

    Job Description:As a Business Controller at Incluso AB, you will play a crucial role in guiding and supporting business units to maximize business value while ensuring good control and knowledge of our spend.Your primary focus is to enable and encourage a sound business mindset, drive continuous improvement, and collaborate closely with stakeholders and...


  • Stockholm, Stockholm, Sweden Banqsoft Full time

    Company OverviewBanqsoft is a leading provider of financial software solutions for asset finance, digital banking, and credit management. We offer cutting-edge technology and industry expertise to enable service providers to stay competitive in the digital financial landscape.Salary and BenefitsWe offer a competitive salary and a range of benefits, including...


  • Stockholm, Stockholm, Sweden Rituals Full time

    Job DescriptionIn this role, you'll be a key player in optimizing and streamlining HR processes. Your work will ensure that our HR operations are efficient and aligned with our business goals, creating a supportive and engaging environment for employees and managers.You'll join our HR Operations team based in Stockholm and collaborate with colleagues and...


  • Stockholm, Stockholm, Sweden Boston Consulting Group Full time

    Company OverviewBoston Consulting Group is a global management consulting firm that helps organizations achieve sustainable advantage in the increasingly complex business environment. With over 50 years of experience, we have established ourselves as pioneers in business strategy and innovation.Job DescriptionAs a Senior Analytics Expert at Boston Consulting...


  • Stockholm, Stockholm, Sweden Incluso AB Full time

    About the Role:We are seeking an experienced Business Controller to join our team at Incluso AB. As a Business Controller, you will work closely with stakeholders and senior leaders to drive business performance, improve financial management, and contribute to the organization's growth and success. Your role will involve collaborating with fellow controllers...


  • Stockholm, Stockholm, Sweden Globalconnect Full time

    We are seeking a highly skilled executive assistant to support our senior leadership team. As a business analyst for growth initiatives, you will be responsible for driving strategic projects and process improvements that drive business results. This is an exciting opportunity to work closely with senior leaders, shape strategic direction, and make a...


  • Stockholm, Stockholm, Sweden Statkraft Sverige AB Full time

    Our Infrastructure Operations DepartmentOur 'Infrastructure Operations' department plays a crucial role in the daily operations of our IT services at Statkraft. The team utilizes both service providers and our own resources to ensure seamless support for our users. As a Technical Specialist, you will be an integral part of this team, addressing level 2 local...


  • Stockholm, Stockholm, Sweden Handelshögskolan i Stockholm Full time

    About UsThe Stockholm School of Economics (SSE) is a renowned institution in the field of business and economics. We pride ourselves on delivering world-class education, research, and innovation to our students and the global community.We are committed to fostering a culture of inclusivity, diversity, and excellence. Our mission is to empower future leaders...


  • Stockholm, Stockholm, Sweden Avanade Full time

    About Avanade">We are a global professional services company that enables organizations to realize results in a fast-changing world. Through our expertise in Microsoft Dynamics 365, we help businesses simplify complexity and thrive in the digital age.">Job Description">As a Senior D365 SCM Supply Chain Consultant at Avanade, you will play a critical role in...


  • Stockholm, Stockholm, Sweden Nextory Full time

    Required Skills and QualificationsWe're looking for a seasoned HR professional with a passion for driving business outcomes through people-centric strategies. If you have:University degree in Human Resources, Business Administration, or a related field.At least 5+ years of HR experience, with a minimum of 2 years in a global or tech-focused...

  • Senior Sales Leader

    12 hours ago


    Stockholm, Stockholm, Sweden IBM Full time

    Job DescriptionWe are looking for a highly skilled Sales Senior Enterprise Sales Executive to join our team at IBM. As a key member of our sales organization, you will be responsible for driving business growth and delivering exceptional customer value through strategic sales planning and execution.Main ResponsibilitiesIdentify and pursue new business...


  • Stockholm, Stockholm, Sweden Jones Group Sweden AB Full time

    About the RoleWe are looking for a Senior Electrical Project Engineer to contribute to our electrical project development and implementation process. This is an exciting opportunity for someone who wants to make a significant impact in a multidisciplinary team.Main Responsibilities- Provide technical leadership and guidance to junior engineers, oversee...