Director, Client Management

4 days ago

Stockholm, Stockholm, Sweden o9 Solutions Inc. Full time
About the Role

We are seeking a highly skilled and experienced Client Management Director to join our team at o9 Solutions Inc. As a key member of our organization, you will be responsible for delivering exceptional value to our clients and driving business growth.

Key Responsibilities
  • Client Satisfaction and Value Delivery: Take ownership of client satisfaction and value delivery across multiple customer accounts, ensuring that our clients receive the highest level of service and support.
  • Relationship Building: Build long-term relationships at executive and operational levels, fostering trust and credibility with our clients.
  • Project Management: Manage complex technology deployment programs in an agile fashion, ensuring successful project execution and delivery.
  • Value Impact Analysis: Conduct thorough value impact analysis of processes, programs, and technology deployments to identify areas for improvement and optimize client outcomes.
  • Leadership and Collaboration: Provide guidance, mentoring, feedback, and coaching to project teams, and collaborate with cross-functional teams to resolve constraints and drive business results.
  • Financial Management: Accountable for profit, margin, and pricing for consulting services, and oversee invoicing and credit terms for managed clients.
  • Business Planning: Provide financial and business planning monthly revenue forecast for clients and portfolios, and support client retention and subscription renewal.
  • Sales Support: Support new sales cycles by presenting delivery methodology, principles, implementation approach, and effort to prospects, and create SOWs for new programs.
Requirements
  • Experience: 3+ years of business consulting experience, with expertise in the planning and digital transformation space.
  • Industry Knowledge: Deep knowledge of the respective industry, such as Retail, Consumer product, Automotive, Semiconductor, etc.
  • Education: Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of study.
  • Skills: Excellent spoken and written communication, interpersonal & relationship-building skills, and proficiency in value impact analysis.
About o9 Solutions Inc.

o9 Solutions Inc. is a leading technology company that digitally transforms planning and decision-making for the enterprise and the planet. Our mission is to be the Most Valuable Platform (MVP) for enterprises, and our culture is high-energy and drives us to aim 10x in everything we do.

We are an equal opportunity employer and seek applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation, or any other characteristic protected by law.

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