CRM Salesforce Operations Manager

4 weeks ago

Stockholm, Stockholm, Sweden Sinch Full time
Unlock Your Potential as a CRM Salesforce Operations Manager at Sinch

We are Sinch, a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. Our innovative technology enables companies to engage and interact with their users across voice, messaging, and video.

The Role

We are seeking an experienced CRM Salesforce Operations Manager to lead our Salesforce ecosystem across multiple modules, including CPQ, RLM, DataCloud, and AgentForce. As a key member of our team, you will oversee the operational performance, scalability, and optimization of our Salesforce platform to align with our business objectives.

This is a hybrid work model role based in Stockholm, reporting to the VP Sales and Marketing Applications.

Key Responsibilities
  • Team Leadership:
    • Mentor and guide your team to achieve shared goals and foster collaboration to streamline workflows.
    • Manage tasks across the team fairly, ensuring equal distribution of workload.
    • Optimize BAU tasks and change requests to improve efficiency across the team.
    • Run sprints and manage story points, ensuring the team adheres to Agile methodologies.
  • Salesforce Platform Management:
    • Lead all aspects of the configuration and maintenance of Salesforce CRM, ensuring system stability and performance.
    • Drive implementations and optimization of Salesforce modules, particularly CPQ, RLM, DataCloud, and AgentForce, and ensure integration with other systems.
  • Operational Excellence:
    • Own operational KPIs, drive continuous process improvements, and collaborate with cross-functional teams to align Salesforce capabilities with business needs.
  • Project and Change Management:
    • Direct Salesforce projects from inception to delivery, ensuring timelines, budgets, and deliverables are met.
    • Facilitate change management efforts related to upgrades, new features, or migrations.
  • Technical Leadership:
    • Provide technical guidance on best practices, ensuring compliance with governance and security protocols.
    • Resolve complex troubleshooting issues and stay updated on the latest Salesforce technologies.
  • Vendor and Stakeholder Management:
    • Cultivate relationship with Salesforce vendors and consultants, ensuring effective communication and support for cross-departmental projects.
Requirements

We are looking for a candidate with strong project management skills, excellent communication and interpersonal abilities, and a clear focus on driving operational improvements.

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • 5+ years of experience managing Salesforce platforms, with hands-on experience in CPQ, RLM, DataCloud, and AgentForce, and other modules (Sales Cloud, Service Cloud, etc.).
  • Demonstrated success in encouraging and leading teams and driving them toward achieving shared goals.
  • Deep understanding of Salesforce architecture, data models, and integration best practices.

Preferred qualifications include Salesforce certifications and familiarity with Agile or other project management methodologies.

What We Offer

At Sinch, we support our employees with benefits that adapt regionally, ensuring you have the resources needed to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.

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