Global Commercial Support Specialist

4 days ago


Mölndal, Västra Götaland, Sweden DENTSPLY International Full time
Job Description

We're seeking a highly skilled CRM Engagement Specialist to join our Global Commercial Operations team.

As a key member of this team, you'll collaborate with various departments to ensure the CRM system meets evolving business needs while driving user engagement and adoption.

Responsibilities:

  1. User Support and Training: Provide comprehensive support to end-users and develop training sessions for enhanced user adoption and proficiency.
  2. Market Engagement: Lead market communication about Salesforce and create engagement around upcoming launches.
  3. Local Support: Serve as the primary point of contact for system users, offering timely assistance and troubleshooting to resolve user issues.
  4. Troubleshoot Salesforce Issues, including identifying and resolving problems with data, functionality, and performance.
  5. Collaboration: Work closely with departments to gather requirements, design solutions, and provide ongoing support for Salesforce-related initiatives.
  6. Reporting and Analytics: Create custom reports and dashboards to provide actionable insights for business decision-making.
  7. Continuous Improvement: Stay up-to-date with Salesforce releases, features, and best practices to continually improve the system.


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