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Account Manager Lead
7 days ago
We are seeking a highly skilled Account Manager Lead to lead our client relationship and service management functions, ensuring seamless service delivery, strategic account planning, and high customer satisfaction.
This role will focus on managing client relationships, optimizing service performance, driving revenue growth, and promoting digital transformation solutions.
- Key Responsibilities:
- Foster strong client relationships by ensuring consistent communication, proactive problem resolution, and service excellence.
- Develop and execute strategic account plans in collaboration with Sales and Solutions teams.
**Required Skills and Qualifications:**
- Proven experience in customer success, service management, or account management, preferably in a digital transformation, SaaS, or service-based environment.
- Strong ability to build and maintain client relationships at all levels.
- Knowledge of contract governance, SLA management, and service delivery optimization.
Benefits:
- Opportunity to work collaboratively across sales, finance, and service delivery teams.
- Exceptional communication and stakeholder management abilities.
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