Head of Client Solutions

4 days ago


Stockholm, Stockholm, Sweden Standard Chartered Bank Ag Filial Sverige Full time
Job Overview

We're looking for an experienced professional to join our team as a key player in delivering exceptional client service and experience across all processes and services managed by Client Management.

About the Role
  • This role will play a pivotal part in ensuring seamless client delivery and experience across all processes and services managed by Client Management.
  • You'll be responsible for supporting Relationship Managers with end-to-end orchestration, engaging clients throughout the process, and owning execution of processes to deliver excellent client service.
  • This includes ensuring alignment between CIB business and Client Management, driving continuous improvement of operational efficiency and effectiveness of processes, and performing relevant account opening activities.
Responsibilities
  1. Support Relationship Managers with end-to-end orchestration across all processes and services managed by Client Management.
  2. Engage clients throughout the process, ensuring seamless delivery and client experience.
  3. Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service.
  4. Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and addressing any gaps.
  5. Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes.
  6. Perform relevant account opening activities, working closely with relevant teams.


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