SAP Service Delivery Director

21 hours ago


Stockholm, Stockholm, Sweden AB Electrolux Full time

About AB Electrolux

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AB Electrolux is a global appliance company that aims to shape living for the better for our consumers, people, and planet. We strive to develop solutions that deliver enjoyable and sustainable living through collaboration and idea-sharing.

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The Role of SAP Service Delivery Manager

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The SAP Service Delivery Manager plays a crucial role in delivering high-quality SAP application support and maintenance services to process owners and clusters within Europe. This individual serves as the primary operational contact point for SAP Key User Group Leads, Business Process Owners, IT Solutions teams, and Cluster IT Business Partners for matters related to SAP support.

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Key Responsibilities

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The SAP Service Delivery Manager is responsible for driving coordination internally within the IT organization to optimize quality of service to the SAP user community. Success in this position requires a strong customer experience mindset, high service focus, and the ability to prioritize according to business impact.

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This role involves managing escalations from key business and IT stakeholders, ensuring they are prioritized and addressed appropriately. When required, the SAP Service Delivery Manager takes ownership, drives progress for complex problems in highly urgent situations, and serves as a cross-team integrator.

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They manage operational support forums with Europe Key User groups and Application teams, including necessary communications with Business and IT stakeholders. Additionally, they oversee the inclusion of new or enhanced application scope to the existing application support portfolio, ensuring transitioned solutions are stable and support entities are ready to handle steady-state delivery.

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The SAP Service Delivery Manager is also responsible for managing SAP technology delivery end-to-end for SAP platforms used in Europe, including regular maintenance and planning delivery of enhancements and new development objects.

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Requirements and Qualifications

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To be successful in this role, you should hold a university degree in IT and have at least 5 years of previous experience in leading roles within SAP service or project/program delivery. You should have a solid functional and technical understanding of SAP ECC, APO, IBP, C4C Sales, and C4C Service Cloud solutions.

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A good end-to-end process understanding and business acumen are also essential. You should be actively keeping up-to-date with the latest solutions and technology within the SAP area.

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Working with Us

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We offer flexible work hours, discounts on our award-winning products and services, family-friendly benefits, and extensive learning opportunities. Our dynamic international team is based in Stockholm, Sweden, or Krakow, Poland, and we communicate primarily in English.



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