SAP Application Support Lead

12 hours ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time
About the Role

The SAP Service Delivery Manager is responsible for ensuring the successful delivery of SAP application support and maintenance services across Europe. As the primary operational contact point, you will collaborate with key stakeholders, including SAP Key User Group Leads, Business Process Owners, IT Solutions teams, and Cluster IT Business Partners.

Your primary objective is to optimize quality of service to the SAP user community by driving coordination internally within the IT organization. You will manage operational support forums with Europe Key User groups and Application teams, including required communications with Business and IT stakeholders.

Key Responsibilities:
  • Manage overall delivery of SAP application support and maintenance services provided by external delivery partners.
  • Manage escalations from key business and IT stakeholders and ensure they are prioritized and addressed appropriately.
  • Drive innovation agenda for SAP application support in Europe to establish improved ways of working.


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