European SAP Application Support Manager

22 hours ago


Stockholm, Stockholm, Sweden AB Electrolux Full time

About AB Electrolux

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We strive to make a positive impact on people's lives by developing innovative solutions that enhance their daily experiences. At AB Electrolux, we aim to create a better tomorrow by addressing the challenges of today.

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SAP Service Delivery Manager Role

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The SAP Service Delivery Manager is a critical role that requires a unique blend of technical expertise, leadership skills, and business acumen. This individual will lead the delivery of SAP application support and maintenance services to process owners and clusters within Europe.

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Key Responsibilities

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This role involves driving internal coordination within the IT organization to optimize quality of service to the SAP user community. The SAP Service Delivery Manager must possess a strong customer experience mindset, high service focus, and the ability to prioritize according to business impact.

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They will manage escalations from key business and IT stakeholders, ensure they are prioritized and addressed appropriately, and take ownership when required to drive progress for complex problems in highly urgent situations.

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The SAP Service Delivery Manager will oversee operational support forums with Europe Key User groups and Application teams, including necessary communications with Business and IT stakeholders. They will also ensure that the inclusion of new or enhanced application scope to the existing application support portfolio results in stable transitioned solutions and support entities ready to handle steady-state delivery.

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Requirements and Qualifications

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To succeed in this role, you should have a deep understanding of SAP ECC, APO, IBP, C4C Sales, and C4C Service Cloud solutions. A university degree in IT and at least 5 years of experience in leading roles within SAP service or project/program delivery are required.

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You should possess excellent leadership skills, be able to build high-performing teams, and navigate change while maintaining a positive approach.



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