ECC Operations Specialist

15 hours ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time
SAP Application Support Responsibilities

The SAP Service Delivery Manager will be responsible for managing the inclusion of new or enhanced application scope to the existing application support portfolio. This includes ensuring transitioned solutions are stable and support entities are ready to handle steady-state delivery.

You will also act as an escalation point versus 3rd parties, including software and service providers. Additionally, you will represent the SAP support for Europe in the larger global Electrolux framework and work with representatives from other ITs and Global IT teams when required.

Key Responsibilities:
  • Manage regular service baselining activities with third-party service providers.
  • Drive process improvement/adherence and set up relevant KPIs for SAP application support and maintenance.


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