Director of Workplace Excellence

17 hours ago


Stockholm, Stockholm, Sweden Ericsson GmbH Full time

About the Role

We are seeking a seasoned professional to lead our hospitality experience team at Ericsson GmbH. As the Head of Hospitality Experience, you will inspire and lead our IFM Supply partner in delivering exceptional workplace experiences.

Key responsibilities include:

  • Create engaging visitor experiences that encourage daily returns
  • Set targets and manage direct impact on multiple departments
  • Work with GWO Sweden team and supply partners to build best-in-class user experiences
  • Develop initiatives for connections between occupants and local attractions
  • Evaluate innovative ways to enhance service delivery and maximize employee experience

Requirements

5+ years' experience in customer service, preferably in a high-end environment

VG customer service, coordination, communication, digital media, and Real Estate/Workplace industry knowledge

Business proficiency in English

Drive to create great experiences

Improved workplace results and stakeholder expectations management



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