Service Excellence Manager

6 days ago


Stockholm, Stockholm, Sweden Kisi Full time

Kisi is committed to delivering exceptional customer support, and we're looking for a talented individual to lead our efforts.

As a Support Strategy Director, you will be responsible for developing and executing our support strategy, focusing on delivering high-quality support experiences for our customers.

Your key objectives will include:

About the Role
  • Developing a comprehensive support strategy that aligns with our company vision and values.
  • Leading a team of support specialists to ensure they have the necessary skills and knowledge to excel in their roles.
  • Fostering a culture of continuous improvement, encouraging feedback and suggestions from customers and team members alike.
  • Collaborating with internal stakeholders to ensure seamless communication and aligned goals.


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