Customer Depot Manager
4 weeks ago
At Alstom, we're looking for a skilled professional to fill the role of Customer Depot Manager. This position is a great opportunity to join our team and contribute to the success of our company.
About the Role
The Customer Depot Manager will be responsible for managing one or several Product Introduction (PI) Customer Site teams performing Warranty Implementation activities. This includes commissioning, troubleshooting, failure diagnosis, fleet check, field modification, and warehousing. The successful candidate will also ensure the application of Environment Health & Safety (EHS) rules on customer site for activities under Alstom responsibility.
Key Responsibilities
- Deploy, manage, and enforce the application of Alstom & customer EHS + security rules and relevant PI processes on customer site
- Manage PI Customer Site team and its workload, ensuring availability of necessary/qualified competencies of its team, planning/coordinating/being technical and administrative support for the employees
- Ensure contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
- Ensure fleet availability according to contractual commitments, responsible to restore availability
- Ensure execution of PI scope of activities at customer site including Commissioning and Validation support
- Supervise local consignment/warranty stock availability
- Provide REX of the Warranty period to the organization trough PI "frame"
- Manage the relationship with customer depot management and maintainer
- Coordinate train visual inspection and recoupling at train reception (arrival)
- Identify and develop Upsell opportunities towards the customer
Requirements
- University degree in relevant engineering field
- Several years of technical experience, mechanical or electrical/electronics
- Field Experience
- Team management
- General Railway and Product knowledge
- Railway safety
- EHS knowledge and exposure
- Fluent in English and Swedish
About Alstom
Alstom is a global leader in the rail industry, providing innovative solutions for transportation networks and mobility. Our diverse team of over 80,000 colleagues worldwide is dedicated to creating a greener and smarter future for transportation. We're committed to equality, diversity, and inclusion, and we welcome applications from talented individuals from all backgrounds.
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