Customer Depot Operations Manager
3 weeks ago
About the Role
We're seeking a highly skilled Customer Depot Manager to join our team at Alstom. In this role, you will be responsible for managing one or several Product Introduction (PI) Customer Site teams, ensuring the successful implementation of Warranty Implementation activities.
Your Key Responsibilities
- Deploy and manage the application of Alstom & customer EHS + security rules and relevant PI processes on customer site
- Manage PI Customer Site team and its workload, ensuring the availability of necessary/qualified competencies and technical and administrative support for the employees
- Contribute to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
- Ensure fleet availability according to contractual commitments, responsible for restoring availability
- Ensure execution of PI scope of activities at customer site, including Commissioning and Validation support
- Supervise local consignment / warranty stock availability
- Provide REX of the Warranty period to the organization through PI 'frame'
- Manage the relationship with customer depot management and maintainer
- Coordinate train visual inspection and recoupling at train reception (arrival)
- Identify and develop Upsell opportunities towards the customer
Your Background
To succeed in this role, you will need a university degree in a relevant engineering field, several years of technical experience, mechanical or electrical/electronics, field experience, team management, general railway and product knowledge, railway safety, EHS knowledge and exposure, and fluency in English and Swedish.
About Us
Alstom is a global business that operates in 63 countries, celebrating diversity and creating an inclusive workplace for everyone. We're committed to transforming the rail industry and offering a stable, challenging, and long-term career with opportunities for growth and development.
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