
Senior Customer Support Manager
6 days ago
Expertise in Transport Networks and Mobility
At TN Sweden, we understand the complexities of transport networks and our impact on people's lives. Our diverse portfolio caters to various customer needs, from high-speed trains to trams, metros, and turnkey systems.
We're seeking a full-time Senior Customer Support Manager in Västerås, Sweden.
Key Responsibilities
This exciting opportunity involves applying your customer service and management skills in a cutting-edge field. You'll lead a dedicated team of process-driven individuals who share your passion for delivering exceptional results.
You'll be responsible for:
- Leading a customer-focused support desk team,
- Ensuring effective KPI management to assess team performance and project progress,
- Overseeing delivery management to guarantee timely and efficient project execution,
- Tracking warranty obligations to ensure compliance and customer satisfaction,
- Facilitating communication between internal teams and stakeholders,
- Nurturing a culture of leadership, resilience, and continuous learning within the team,
- Implementing process-oriented approaches to streamline support desk operations.
Requirements
To excel in this role, you'll need:
- A degree in Business Administration, Management, Engineering, or a related field,
- Experience or understanding of customer service and delivery management,
- Knowledge of Key Performance Indicators (KPIs) and their management,
- Familiarity with warranty tracking and warranty obligations,
- A strong process orientation with a methodical approach to problem-solving,
- Excellent communication and leadership skills,
- Resilience and adaptability in a fast-paced environment.
What We Offer
As a global business, we celebrate diversity and are committed to creating an inclusive workplace for everyone.
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