Customer Experience Delivery Manager

6 days ago


Västerås, Västmanland, Sweden TN Sweden Full time

Delivering Exceptional Results in Transport Networks

At TN Sweden, we're looking for a Customer Experience Delivery Manager in Västerås, Sweden. You'll work with a dedicated team of process-driven individuals who share your passion for delivering exceptional results.

Our diverse portfolio caters to various customer needs, from high-speed trains to trams, metros, and turnkey systems. As a key member of our team, you'll be responsible for:

  • Leading a customer-focused support desk team,
  • Ensuring effective KPI management to assess team performance and project progress,
  • Overseeing delivery management to guarantee timely and efficient project execution,
  • Tracking warranty obligations to ensure compliance and customer satisfaction,
  • Facilitating communication between internal teams and stakeholders,
  • Nurturing a culture of leadership, resilience, and continuous learning within the team,
  • Implementing process-oriented approaches to streamline support desk operations.

Key Qualifications

For this role, you'll need:

  • A degree in Business Administration, Management, Engineering, or a related field,
  • Experience or understanding of customer service and delivery management,
  • Knowledge of Key Performance Indicators (KPIs) and their management,
  • Familiarity with warranty tracking and warranty obligations,
  • A strong process orientation with a methodical approach to problem-solving,
  • Excellent communication and leadership skills,
  • Resilience and adaptability in a fast-paced environment.


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