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Service Desk Specialist

2 months ago

Gothenburg, Västra Götaland, Sweden Recruitive AB Full time
Om Rollen

Vi söker en Service Desk Specialist som vill vara en del av vårt team på Recruitive AB. Som Service Desk Specialist är du ansvarig för att tillhandahålla service till våra kunder i form av 1st line-support. Du kommer att arbeta proaktivt med förbättringar i processer, systemstöd, samarbete och kunddialog.

Arbetsuppgifter
  1. Tillhandahålla service till kunder i form av 1st line-support
  2. Arbeta proaktivt med förbättringar i processer, systemstöd, samarbete och kunddialog
  3. Driva och samarbeta med utvecklingsteam under pågående driftstörning samt driva kommunikationen till kunder
  4. Administration i vårt ärendehanteringssystem

Vår kund söker någon som ser möjligheter där andra ser hinder, som trivs med att driva lösningar och som är van vid att lösa problem.

Tjänsten kräver att du är serviceinriktad, har en stark kommunikativ förmåga, både muntligt och skriftligt, och att du kan skapa goda relationer – med kollegor, samarbetspartners och kunder. Vår kund ser gärva att du har erfarenhet av att arbeta med IT-support på first- eller second line-nivå, eller har kompetens inom IT kombinerat med erfarenhet från ett serviceyrke.

Du är en person som kan uttrycka dina åsikter och känslor på ett tydligt sätt, vilket är mycket värdefullt för oss då vi prioriterar öppen kommunikation inom vårt team.

Om Företaget

Företaget är verksam inom fordonsindustrin och det här är ett perfekt tillfälle att bli en del av deras support-team. Anställningen inleds med 6 månaders provanställning hos oss på Recruitive AB. Anställningen övergår sedan till tillsvidareanställning och kundens ambition är att konsulten inom sin tid blir anställd hos dem.