Order Management Specialist

23 hours ago


Stockholm, Stockholm, Sweden Philip Morris ApS Full time
Job Description

The Sales Order Specialist will be part of our Logistics & Distribution team, responsible for developing and maintaining professional relationships with our business customers. This role involves both order management and customer service, working closely with internal and external stakeholders.

Key Responsibilities:
  1. Maintaining constant communication with business customers and distributors via email and/or phone.
  2. Collaborating with third-party suppliers, such as warehousing and logistics providers.
  3. Registering and reviewing sales orders in SAP.
  4. Managing complaints and monitoring the delivery of goods.
  5. Continuously seeking ways to develop and improve processes.
  6. Ensuring efficient and timely product order flow to business customers.
  7. Managing the backend processes of the eCommerce platform for restocking websites.
  8. Implementing new systems and processes by conducting tests to support further developments.
Responsibilities Summary
  • Develop and maintain strong relationships with business customers.
  • Manage and coordinate logistics and distribution activities.
  • Analyze and improve order management processes.
  • Monitor and resolve customer complaints effectively.


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