IT Support Engineer

13 hours ago


Stockholm, Stockholm, Sweden emagine Full time
Job Description:

We are seeking an experienced IT support engineer to join our team. As a desktop IT specialist, you will be responsible for providing technical support to employees on hardware and software issues. Your primary focus will be on maintaining the smooth operation of our computer systems and resolving any technical problems that may arise.

Key Responsibilities:
  • Provide technical assistance to employees with hardware and software-related issues.
  • Configure and deploy workstations, laptops, and other user devices.
  • Manage the onboarding and offboarding process for new users.
  • Maintain accurate documentation of systems and processes.
  • Offer first- and second-level technical support to employees.
  • Procure and manage hardware, software licenses, and inventory.
Requirements:
  • Minimum 2 years of experience in onsite desktop IT support.
  • Strong knowledge of PC hardware, including troubleshooting and maintenance.
  • Proficiency in Windows and MacOS operating systems.
  • Familiarity with Microsoft Office 365 Suite and Google Workspace.
  • Knowledge of Active Directory administration.
  • Excellent problem-solving and analytical skills.
  • Ability to prioritize tasks effectively.
  • Strong communication and interpersonal skills in English.
  • Documentation skills with the ability to create guides and articles.
  • Self-motivated individual with a genuine interest in IT.


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