Customer Service Engineer

11 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Job Description

As a Customer Service Engineer - IT Support at TN Sweden, you will be responsible for providing top-notch technical support to King's employees. This includes resolving complex technical issues, escalating problems to the right teams, and communicating effectively with stakeholders.

The ideal candidate will have experience working in a fast-paced IT environment, with a strong background in Windows and Mac OSX. You should be able to work independently, while also being part of a close-knit team. Excellent communication skills and a passion for delivering exceptional customer service are essential for success in this role.

Key Responsibilities

  • Provide expert-level technical support to King's employees via phone, email, and in-person.
  • Resolve complex technical issues, either directly or by escalating to other teams.
  • Communicate effectively with stakeholders, including employees, managers, and other IT teams.
  • Collaborate with the Associate Manager, IT Support, to develop and implement new processes and procedures.

Requirements

  • 3+ years of experience in IT technical support.
  • Strong knowledge of Windows and Mac OSX operating systems.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.


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