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Service Excellence Engineer
6 hours ago
Key Objectives
The Uptime Engineer will focus on optimizing equipment uptime, improving service workflows, and ensuring outstanding customer support. Key objectives include:
- Developing and implementing proactive maintenance plans to reduce downtime and optimize performance.
- Monitoring equipment data and identifying opportunities for improvements and efficiency gains.
- Analyzing product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team.
- Working alongside the Uptime Center to drive continuous improvement initiatives for better reliability.
- Acting as a bridge between service, sales, and technical teams to align maintenance strategies with customer needs.
- Using uptime data insights to identify business opportunities and improve service offerings.
- Fostering strong relationships with dealers and customers, ensuring seamless service support.
- Overseeing service workflows in our C4C customer relationship system, ensuring timely task completion.
- Maintaining accurate records of customer information, maintenance history, and performance data.
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