Customer Service Representative

8 hours ago


Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time

We are looking for a skilled Technical Support Specialist to join our team. As a member of our global team, you will play a crucial role in providing exceptional customer service and support to our customers.

About the Role:

This role is focused on providing customer support to our German and English-speaking customers. The ideal candidate will have excellent communication skills, both written and verbal, and be able to troubleshoot complex technical issues.

Responsibilities:
  • Provide first-line technical support to customers via phone and email.
  • Use troubleshooting experience and available resources to resolve customer issues.
  • Report on and follow up on any defects that are found.
  • Educate customers on how to use our software effectively.

We offer a range of benefits to our employees, including flexible working hours, enhanced vacation allowance, gym membership contribution, and the chance to participate in our well-known yearly ugly Xmas sweater competition.



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