Ubiquiti Support Specialist

7 hours ago


Stockholm, Stockholm, Sweden Ooakrelations Full time

Ooakrelations is committed to delivering top-notch support to our customers. As an Enterprise Network Engineer, you will play a vital role in this mission. Your responsibilities will include providing technical assistance, guiding customers, and resolving complex issues. To succeed in this role, you should have hands-on experience with networking technologies and excellent communication skills.

Main Responsibilities:

  1. Support Customer Queries: Respond to customer inquiries via phone, web chat, and email, ensuring timely resolution of their concerns.
  2. Own Customer Issues: From initial contact to resolution, take ownership of customer problems, providing solutions and workarounds when necessary.
  3. Educate Customers: Educate customers on Ubiquiti's products, features, and best practices, enhancing their overall experience.

Key Requirements:

  • Networking Knowledge: Have practical experience with one or more technical domains that can be explained to normal users.
  • Experience with Routing, Switching: Familiarity with routing, switching, security, and VPNs, including understanding various networking protocols and major operating systems.
  • Troubleshooting Techniques: Apply troubleshooting techniques and effectively communicate them to customers.
  • Flexible Work Environment: Be able to work in a fast-paced environment with changing priorities.


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