Ubiquiti Support Specialist
7 hours ago
Ooakrelations is committed to delivering top-notch support to our customers. As an Enterprise Network Engineer, you will play a vital role in this mission. Your responsibilities will include providing technical assistance, guiding customers, and resolving complex issues. To succeed in this role, you should have hands-on experience with networking technologies and excellent communication skills.
Main Responsibilities:
- Support Customer Queries: Respond to customer inquiries via phone, web chat, and email, ensuring timely resolution of their concerns.
- Own Customer Issues: From initial contact to resolution, take ownership of customer problems, providing solutions and workarounds when necessary.
- Educate Customers: Educate customers on Ubiquiti's products, features, and best practices, enhancing their overall experience.
Key Requirements:
- Networking Knowledge: Have practical experience with one or more technical domains that can be explained to normal users.
- Experience with Routing, Switching: Familiarity with routing, switching, security, and VPNs, including understanding various networking protocols and major operating systems.
- Troubleshooting Techniques: Apply troubleshooting techniques and effectively communicate them to customers.
- Flexible Work Environment: Be able to work in a fast-paced environment with changing priorities.
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