Cybersecurity Network Engineer

13 hours ago


Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

At Ubiquiti Inc., we empower technology innovation by creating platforms for Businesses, Smart Homes, and Internet Service Providers. Our mission is to connect everyone, everywhere, driven by our passion for rethinking IT. With over 100 million devices shipped worldwide, we're committed to shaping the future of connectivity.

We're seeking a seasoned Enterprise Networking Engineer to provide expert support to new enterprise customers. This role will involve collaborating with cross-functional teams to drive product improvement.

Key Responsibilities:

  1. Deliver exceptional technical support via phone, web chat, and email for Ubiquiti's product lines.
  2. Own incoming requests from beginning to resolution for premium customers.
  3. Educate and provide recommendations on Ubiquiti's products, features, and best practices.
  4. Assist customers with architectural design.
  5. Troubleshoot and diagnose issues, including providing workarounds when required.
  6. Identify areas for improvement in user experience, working with development and product management teams.
  7. Stay up-to-date on Ubiquiti products and related industry technologies.
  8. Collaborate with stakeholders to provide feedback and drive product improvements.

Requirements:

  1. Practical knowledge of one or more technical domains that you've explained to normal users.
  2. Experience with networking including routing, switching, security, and VPNs; and understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux) is preferred.
  3. Knowledge of and enthusiasm for Ubiquiti products is a bonus.
  4. Knowledge of troubleshooting techniques, and how to effectively communicate them to customers.
  5. Ability to work in a fast-paced environment with changing priorities.
  6. Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions).
  7. Excellent written and verbal communication skills.

Ideal Education and Experience:

  1. Three-year university degree, ideally with an Engineering or technical focus.
  2. 2-3 years of experience in a similar role.
  3. A background in the networking industry, ideally with practical, hands-on experience.
  4. A track record of using in-depth troubleshooting to understand and resolve customer issues.
  5. International work environment.


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