Operations Coordinator

4 hours ago

Stockholm, Stockholm, Sweden BIGKOKO TRANSCONTINENTAL GRUPPEN Filial Full time
About Us

Bigkoko Marketplace is a pioneering peer-to-peer item rental platform in Sweden, dedicated to driving the sharing economy. We empower individuals to rent out items they don't use often, while enabling others to borrow what they need without the burden of ownership. Our mission is to promote sustainability and convenience for all.

Position Overview

We are seeking a highly organized and proactive Operations Assistant to support our team. The successful candidate will play a crucial role in ensuring the smooth operation of our business, helping to maintain efficiency and meet our company objectives.

Key Responsibilities
  • Support Operations Management: Assist the Operations Manager in overseeing daily operational activities, ensuring efficiency and meeting company objectives.
  • Inventory Control: Help manage the movement of items within our warehouse, track availability, and coordinate inventory restocking.
  • Order Processing: Process item rental orders, ensuring timely dispatch and delivery. Monitor the flow of transactions and maintain communication with customers.
  • Logistics Coordination: Liaise with in-house delivery persons, couriers, and third-party delivery services to ensure timely pickup and return of rented items. Troubleshoot any logistical issues that may arise.
  • Customer Service Support: Assist the customer service team in resolving customer inquiries or complaints related to operations, including pick-ups, delivery, returns, and item conditions.
  • Data Entry and Record Keeping: Accurately input operational data, maintain logs, and track key metrics to improve efficiency and streamline processes.
  • Process Improvement: Identify opportunities for improvement in the operational workflow and propose solutions to increase efficiency.
  • Support Item Testing: Assist in the quality control of returned items by coordinating inspections at the warehouse and office.
  • Cross-Departmental Collaboration: Work with the marketing, sales, and technical teams to ensure smooth operational integration.
Key Skills and Qualifications
  • Education: High school diploma or equivalent; a degree in business, logistics, or a related field will be helpful but not mandatory.
  • Experience: Prior experience in operations, logistics, customer service, or inventory management is a plus.
  • Communication Skills: Excellent verbal and written communication skills. Ability to collaborate with various teams and external partners.
  • Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Problem-Solving Skills: Ability to anticipate operational issues and develop solutions proactively.
  • Tech-Savvy: Comfortable using inventory management software, CRM tools, and Microsoft Office Suite.
  • Team Player: A positive attitude and the ability to work well in a collaborative environment.
  • Time Management: Ability to prioritize tasks efficiently to meet deadlines.
Why Work with Us?

We offer a collaborative and innovative work environment, opportunities for career growth and development, and the chance to be part of a growing company at the forefront of the sharing economy.

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