
Customer Support Operations Manager
5 days ago
About the Role
">As a Customer Support Manager at Embark Studios, you will be responsible for building and maintaining the epicenter of support, safety, and information for our premium title, ARC Raiders.
">Key Responsibilities:
">- Support System Architecture">
- Metric Tracking and Performance Analysis">
- Solution Development for Live Issues">
- Live Reporting and Player Safety">
- Team Support and Escalation Resolution">
- Tutorial Creation and Community Messaging">
Requirements:
">- Native-Level English Proficiency">
- Strong Analytical Skills and Data-Driven Approach">
- Adaptive Writing Style and Positive Tone">
- Effective Communication for Varied Audiences">
- Gaming Industry Experience and Premium Title Support">
- Gaming Enthusiasm and Versatile Work Style">
Preferred Qualifications:
">- Multimedia Asset Creation Experience">
- Helpshift Experience">
About Us
">We welcome game makers of all backgrounds and identities. We believe that a diverse team creates better games. Be yourself at Embark and make games while doing so.
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