Retail Operations Manager

3 days ago


Stockholm, Stockholm, Sweden JD Sports Fashion plc Full time

JD Sports Fashion plc is now looking for a skilled Retail Operations Manager to join our team in Stockholm. As part of the in-store team, you will provide visual support to the store by engaging customers with creative product placement and utilizing the latest fashion trends.

The ideal candidate will lead the entire team on the sales floor, be the first point of contact in personnel matters, and motivate and support all team members. They will create window and in-store displays while maximizing store profitability through enticing visual concepts.

Key Responsibilities:
  • Customer Service:
  • Provide customers with excellent levels of customer service.
  • Support and deal with customer complaints and inquiries, providing the best possible outcome.
  • Ensure the personal appearance of the sales team is in line with company guidelines.
  • Have an understanding of the Customer Service measuring program.
  • Sales:
  • Ensure that targets are achieved and, where possible, exceeded.
  • Support and motivate staff service levels in order to maximize store sales.
  • Utilize in-store devices, making sure that the customer is offered the whole product range.
  • Use reports to assist in product placement of key selling lines.
Requirements:
  • Retail Supervisor experience would be advantageous.
  • Excellent time management skills.
  • Strong verbal and written communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.

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