Retail Operations Specialist

5 days ago


Stockholm, Stockholm, Sweden H&M group Full time
Our Mission

We aim to deliver inspiring and sustainable fashion for people and the planet. Our employees play a crucial role in achieving this mission.

Job Summary

The Floor Manager will be responsible for leading a team of sales assistants, analysing sales data, and overseeing store operations. They will also support recruitment, identify future talents, and develop progression plans.

Key Responsibilities:
  1. Deliver exceptional customer experiences.
  2. Work with the Store Manager to maximise sales.
  3. Lead the sales team to achieve excellent service standards.
  4. Recruit and train new starters.
  5. Identify and develop future talents.
  6. Oversee store operations and be a brand ambassador.
Requirements:
  • Understanding of customer experience principles.
  • Retail or customer-facing experience.
  • Fluency in Swedish and English.
  • Leadership skills and ability to create a positive work environment.
  • Results-focused and able to multitask.
  • Able to develop yourself and others.
  • Team player with good communication skills.
  • Up-to-date with trends, customer needs, and competitor activity.
  • Able to support others' growth through feedback.
  • Initiative and ability to take personal responsibility.
  • Prioritisation and adaptability skills.
  • Clear and concise communication skills.
  • Able to see opportunities for process improvement.


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