
Customer Journey Optimization Expert
3 days ago
Mentimeter is looking for a highly skilled Marketing Automation Specialist with a strong focus on Enterprise customers to join our Lifecycle Marketing team. In this role, you will design and execute marketing automation strategies aimed at nurturing high-value accounts, driving usage, adoption, and expansion.
Your Key Responsibilities- Enterprise Account Journeys: Collaborate with cross-functional teams to design automated communication programs aligned with our enterprise strategy, guiding enterprise accounts through the customer journey.
- Campaigns and Automated Communication Programs: Develop personalized campaigns and communication programs—focusing on email, in-app messaging, and other channels—to engage and convert enterprise accounts.
- Cross-Functional Alignment: Partner with marketing, sales, and product teams to ensure consistent, personalized communication strategies across the user and customer journey.
- Lead Activation: Leverage user behavior data to identify high-value touchpoints and create tailored engagement communications to drive customer journey conversions.
- Optimization and Experimentation: Use A/B testing and data analysis to refine workflows, improve engagement, and increase conversions within enterprise accounts.
- Data Management: Ensure accurate tracking, data hygiene, and trigger setup, bridging marketing automation workflows between Braze and Salesforce.
This role reports directly to our Lifecycle Marketing Manager.
Your RequirementsTo succeed in this role, you'll need:
- At least 5 years of experience in B2B marketing automation, lifecycle marketing, or customer engagement roles, ideally within SaaS.
- Expertise with marketing automation platforms, such as Braze, with experience using analytics tools like Mixpanel and Looker.
- Detailed knowledge of designing and optimizing campaigns and communication programs for enterprise accounts, with familiarity in lead nurturing and account-based marketing (ABM) strategies.
- Data-driven skills, with experience analyzing results, measuring campaign effectiveness, and using insights to drive continuous improvement.
- Proven experience working with sales and marketing teams to align automation strategies and enhance account journeys.
- Strong skills in driving, participating in, and contributing to cross-functional projects related to user and customer journeys.
- A fast-paced, cross-functional environment requires proactive, organized individuals with excellent attention to detail.
- Familiarity with product-led growth models and enterprise customer journeys.
Mentimeter offers a competitive compensation and benefits package, including pension contributions, to support your career growth and well-being.
-
Patient Journey Optimization Specialist
3 days ago
Stockholm, Stockholm, Sweden Doctrin AB Full timeCustomer Success Manager Job DescriptionAs a Healthcare Customer Success Professional at Doctrin, you will be responsible for creating loyal, returning customers who not only continue using our platform but also purchase new functionalities and become brand ambassadors.Your primary task is to create added value for our customers through successful...
-
Customer Journey Architect
2 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeMentimeter is an innovative engagement platform that enables businesses to connect with their audience in new and exciting ways.We are passionate about empowering our customers to succeed through innovative marketing strategies.The OpportunityWe are seeking a talented Marketing Automation Specialist to join our Lifecycle Marketing team and help us drive...
-
Customer Journey Analyst
5 days ago
Stockholm, Stockholm, Sweden Atlas Copco Full timeJoin us as a Customer Journey Analyst and be part of a team that's driving innovation in various industries.About the TeamWe're a collaborative team that values diversity and inclusion, working together to create sustainable innovations.The RoleAs a Customer Journey Analyst, you will analyze user behavior, identify pain points and develop data-informed...
-
Customer Journey Orchestrator
5 days ago
Stockholm, Stockholm, Sweden Novartis Farmacéutica Full timeWe are looking for a highly motivated and experienced Omnichannel Customer Experience Manager to join our team at Novartis Farmacéutica. As a key member of our marketing team, you will be responsible for developing and executing omnichannel customer experience strategies that drive customer engagement and loyalty.About the RoleYour Key...
-
Patient Journey Expert
2 days ago
Stockholm, Stockholm, Sweden Doctrin Full timeAbout the JobThe Customer Success Manager role is a critical position within our company, requiring a strong understanding of customer needs and the ability to address them proactively.You will be responsible for overseeing the entire customer journey, from initial onboarding to ongoing support and upselling opportunities.This includes building and nurturing...
-
E-commerce Optimization Expert
3 days ago
Stockholm, Stockholm, Sweden Lyko Full timeDriving E-commerce Growth in BeautyLeverage your expertise in e-commerce optimization to drive profitable growth at Lyko. As our Digital Transformation Leader, you'll develop and execute a comprehensive online strategy that engages customers, increases conversions, and boosts retention.You'll lead a high-performing team focused on online operations,...
-
Efficiency Optimization Expert
21 hours ago
Stockholm, Stockholm, Sweden Embark Studios Full timeAbout This RoleWe're seeking a skilled Efficiency Optimization Expert to join our team at Embark Studios. As a member of our development team, you'll focus on identifying areas for improvement and developing solutions to optimize our game development process.The ideal candidate will have a solid understanding of C++, Unreal Engine, and excellent...
-
Marketing Journey Architect
4 days ago
Stockholm, Stockholm, Sweden Globalconnect Full timeDrive Customer Engagement through AutomationAs a Marketing Journey Architect at GlobalConnect, you'll play a crucial role in crafting personalized customer experiences that drive engagement and conversion. You'll work closely with cross-functional teams to design and implement effective marketing automation strategies.Key highlights of this role...
-
Healthcare Customer Success Professional
3 days ago
Stockholm, Stockholm, Sweden Doctrin AB Full timeAbout the RoleAs a Patient Journey Optimization Specialist at Doctrin, your primary task is to create added value for our customers. This includes everything from successful implementation and supporting onboarding for new customers and organizations to proactively identifying customers in need of additional assistance.The role involves overseeing the entire...
-
Customer Journey Designer
3 days ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeMentimeter AB is a SaaS company that offers a comprehensive platform for presentation and meeting engagement. Our mission is to help organizations communicate more effectively with their audiences and foster meaningful connections.We're looking for a Marketing Automation Specialist who shares our passion for innovation and collaboration. In this role, you...
-
Infrastructure Optimization Expert
21 hours ago
Stockholm, Stockholm, Sweden Equal IT Full timeRole Description:We are seeking an experienced Infrastructure Optimization Expert to join our team. In this role, you will work closely with developers to improve infrastructure, troubleshoot issues, and optimize deployment processes.Key responsibilities include:Work closely with developers to improve infrastructure, troubleshoot issues, and optimize...
-
Customer Experience Specialist
5 days ago
Stockholm, Stockholm, Sweden Tesla, Inc. Part timeJob OverviewTesla, Inc. is seeking a highly motivated and customer-focused Sales and Customer Engagement Expert to join our team in Stockholm. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective lead generation strategies.In this role, you will be the face of...
-
Customer Engagement Manager
3 days ago
Stockholm, Stockholm, Sweden Healthcare Businesswomen's Association Full timeJob DescriptionThe Omnichannel Engagement Manager plays a pivotal role in executing and optimizing customer engagements in digital channels. This position reports into the Marketing Director of Sweden.Your Key Responsibilities:Digital Channel Execution: Develop and execute engaging and personalized customer engagement initiatives for prioritized brands...
-
Database Optimization and Security Expert
6 days ago
Stockholm, Stockholm, Sweden Kreditz AB Full timeKreditz AB is a FinTech company that's redefining the credit scoring industry, using innovative technologies to create real-time credit scoring products.Our team of experts works closely with data scientists, analysts, and architects to support our credit scoring products, ensuring top-tier data security and integrity.We are seeking a highly skilled Senior...
-
Customer Experience Specialist
2 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeMentimeter is a global company that aims to revolutionize the way people interact with each other during meetings and presentations. We are looking for a highly skilled Onboarding Manager to join our team in Sales.About the RoleThis is an exciting opportunity for someone who wants to take on a strategic role, driving the success of our Enterprise Customers...
-
Customer Success Professional
3 days ago
Stockholm, Stockholm, Sweden Planacy AB Full timeThe RoleWe are seeking an experienced Customer Success Manager to join our dynamic team. As a Customer Success Manager at Planacy, you will be responsible for ensuring our customers achieve their financial planning goals using our platform.You will work closely with our sales team and technical experts to identify and capitalize on opportunities to grow our...
-
SAP Supply Chain Optimization Expert
21 hours ago
Stockholm, Stockholm, Sweden Vattenfall GmbH Full timeJob DescriptionSAP Supply Chain Optimization ExpertWe are seeking a highly skilled SAP Supply Chain Optimization Expert to join our team at Vattenfall GmbH. As a key member of our Operations Support team, you will play a crucial role in optimizing the operation and management of all our onshore wind farms across countries.In this exciting position, you will...
-
Strategic Customer Engagement Manager
2 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeMentimeter is seeking an experienced Onboarding Manager to join our team in Sales.About the RoleThis is an exciting opportunity to drive the success of our Enterprise Customers through world-class onboarding.You will work closely with our customers to ensure they get value from Mentimeter from the start, accelerating their time-to-value and securing...
-
Customer Experience Associate
21 hours ago
Stockholm, Stockholm, Sweden SAVR Full timeAbout SAVRAt SAVR, we're passionate about delivering exceptional customer experiences. Our dynamic team is driven by a service-first mindset, and we're looking for a talented Customer Experience Specialist to join our ranks.Your MissionIn this pivotal role, you'll embody the voice of our brand, providing insightful product knowledge and elevating the...
-
Advertising Operations Expert
3 days ago
Stockholm, Stockholm, Sweden Google Sweden AB Full timeGoogle Sweden AB is seeking a skilled Advertising Operations Expert to join our team of experts in digital marketing. In this role, you will play a critical part in helping our customers attain their business goals while building long-term capabilities.Your primary responsibilities will include:Acting as an expert in relation to Google's advertising and...