Customer Journey Orchestrator

15 hours ago


Stockholm, Stockholm, Sweden Novartis Farmacéutica Full time

We are looking for a highly motivated and experienced Omnichannel Customer Experience Manager to join our team at Novartis Farmacéutica. As a key member of our marketing team, you will be responsible for developing and executing omnichannel customer experience strategies that drive customer engagement and loyalty.

About the Role

Your Key Responsibilities:

  • Omnichannel Strategy: Develop and execute comprehensive omnichannel customer experience strategies that integrate multiple touchpoints and channels.
  • Collaborate with cross-functional teams to ensure seamless integration of omnichannel efforts with broader business objectives.
  • Customer Insights: Gather and analyze customer insights to inform customer experience strategies and optimize results.
  • Team Leadership: Lead and manage a team of marketers to deliver exceptional customer experiences across multiple channels.


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