
Customer Journey Analyst
13 hours ago
Join us as a Customer Journey Analyst and be part of a team that's driving innovation in various industries.
About the Team
- We're a collaborative team that values diversity and inclusion, working together to create sustainable innovations.
The Role
- As a Customer Journey Analyst, you will analyze user behavior, identify pain points and develop data-informed solutions that enhance customer satisfaction and drive digital sales on our website.
- You will collaborate with UX designers, product owners, marketing and global customer centers to design user-centered solutions.
Your Skills
- Minimum 3 years' experience in service design, UX research or related field.
- Experience with qualitative and quantitative research, proficiency in Figma and Miro or other online collaboration tools.
- Strong skills in Excel, Google Analytics, Looker Studio, Microsoft Clarity, Hotjar and AI tools.
- Interest and skills in communication and analysis, experience in facilitating workshops with cross-functional stakeholders.
-
Customer Journey Analyst
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWhy Join Our Team?We offer a dynamic and innovative work environment, opportunities for professional growth and development, and a competitive salary and benefits package. If you are passionate about delivering exceptional results and making a real impact, we would love to hear from you!Our CultureWe value creativity, collaboration, and customer-centricity...
-
Customer Journey Director
4 days ago
Stockholm, Stockholm, Sweden Shopunderstatement Full timeKey ResponsibilitiesLead E-Commerce operations, ensuring seamless user experiences.Continuously optimize the customer journey for brand consistency, engagement, and conversion rates.
-
Customer Journey Innovation Manager
5 days ago
Stockholm, Stockholm, Sweden Safemind AB Full timeSafemind AB is an e-commerce company that specializes in digital printing, operating in the US, Japan, and Europe.Through our platform, customers can create custom stickers and labels quickly and easily. Our customer base consists of small business owners, artists, and individuals from all walks of life.Since our inception in 2006, we have grown to over 100...
-
Omnichannel Customer Journey Manager
5 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeNordea is seeking a Omnichannel Customer Journey Manager to join its team in Personal Banking's Data, Digital Sales and Engagement (DDSE) Sweden. In this role, you will be responsible for enabling Digital Sales to use the power of data and analytics to create the omnichannel experience, providing insights and recommendations, and driving intelligent...
-
Customer Journey Optimization Manager
5 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeAre you ready to join a dynamic team that drives digital sales and marketing efforts toward personal banking consumers in Sweden? As a Digital Marketing Manager at Nordea, you'll collaborate closely with the Digital Journey Lead to capture customer and business needs, and translate those into impactful digital marketing and sales solutions.Our Data, Digital...
-
Enterprise Customer Journey Manager
5 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeAbout the RoleThe Lifecycle Marketing team at Mentimeter is seeking an experienced Marketing Automation Manager with a strong focus on Enterprise customers. In this role, you will design and execute marketing automation strategies aimed at nurturing high-value accounts, driving usage, adoption, and expansion. You will play a pivotal role in aligning...
-
Data Analyst for Omnichannel Experience
5 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeAt Nordea, we are on a mission to empower business professionals to unlock the potential of data. As a Data Analyst for Omnichannel Experience, you will play a crucial role in building the omnichannel customer journey experience. This requires connecting different data sources across our platforms and applications to provide the right product, process,...
-
Data Driven Analyst
5 days ago
Stockholm, Stockholm, Sweden Soundtrack Your Brand Full timeJob DescriptionAs a Product Analyst at Soundtrack Your Brand, you will contribute to the success of our product teams by providing data-driven insights for product optimization and growth strategies.You will be central to building an insights-led culture within product development, working closely with engineers to turn customer experiences and data into...
-
Customer Journey Orchestrator
12 hours ago
Stockholm, Stockholm, Sweden Novartis Farmacéutica Full timeWe are looking for a highly motivated and experienced Omnichannel Customer Experience Manager to join our team at Novartis Farmacéutica. As a key member of our marketing team, you will be responsible for developing and executing omnichannel customer experience strategies that drive customer engagement and loyalty.About the RoleYour Key...
-
Sales Journey Director
4 days ago
Stockholm, Stockholm, Sweden Scania Nederland B.V. Full timeAt Scania Nederland B.V., we're shaping the future of transportation with innovative solutions. As a leading manufacturer of commercial vehicles and engines, we strive to provide our customers with exceptional products and services that meet their unique needs.We're seeking an experienced Journey Lead to lead and develop our traditional sales channels,...
-
Senior E-Commerce Business Analyst
5 days ago
Stockholm, Stockholm, Sweden MacGregor Black Full timeUnlock growth opportunities in the competitive fashion industry by joining MacGregor Black as a Senior E-Commerce Analyst. This pivotal role involves harnessing data to improve customer journeys, optimize conversion rates, and drive sales across global markets.Key Responsibilities:Analysis of website performance, customer behavior, and sales data to uncover...
-
Stockholm, Stockholm, Sweden Capgemini Full timeOm rollenVi letar efter en erfaren teknisk lösningsarkitekt som vill vara med och arbeta med att formulera riktlinjer för hur våra kunder bäst kan implementera sin Customer Journey, tack vare kompetent användning av Adobe Experience Manager.Uppgift och ansvarUtföra uppdraget genom att bistå i planläggningen av och utvecklingen av applicativa system,...
-
Online Journey Optimizer
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeResponsibilitiesOwning the optimization of the customer journey on our enhanced partnership program site and the B2B site.Executing initiatives and enhancements to improve the user experience.Collaborating with stakeholders across Samsung to align on EPP and B2B initiatives.Working in Adobe Experience Manager to make changes to the site.Crafting a seamless...
-
Customer Journey Optimizer
4 days ago
Stockholm, Stockholm, Sweden Globalconnect Full timeCreate Seamless Digital Experiences with Marketing AutomationAt GlobalConnect, we're committed to creating personalized digital experiences for our customers. As a Marketing Automation Specialist, you'll be responsible for designing and implementing high-quality lead nurturing flows that turn prospects into sales-ready leads.Key Responsibilities:Design and...
-
Stockholm Finance Analyst
12 hours ago
Stockholm, Stockholm, Sweden Barilla Group Full timeAbout Barilla GroupWe believe that every great journey begins with passion and a bold vision. As a global leader in the food industry, we strive to nourish the future with purpose and passion.With 20 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and...
-
Data Analyst Consultant
5 days ago
Stockholm, Stockholm, Sweden Swediumglobal Full timeAs a Data Analyst consultant at Swediumglobal, you will be a critical factor in driving data-driven decision making across the entire company. You will have the opportunity to work with one of Sweden's largest databases and develop analytical methods and data visualization together with skilled colleagues.You will learn a lot about the grocery industry and...
-
Strategic Business Analyst
5 days ago
Stockholm, Stockholm, Sweden Google Full timeAbout the Job:As a Strategic Business Analyst at Google, you will play a critical role in driving business growth and informing strategic decisions. You will be responsible for uncovering key insights within complex data sets and using your exceptional communication skills to influence senior leaders and drive informed decision-making.We partner closely with...
-
Resolution Analyst
3 days ago
Stockholm, Stockholm, Sweden Voi Technology Full time**Responsibilities**The Resolution Analyst will be responsible for supporting customer escalated issues and managing critical incident cases in close collaboration with stakeholders across various teams. This role requires a detail-oriented and solution-focused individual who can ensure compliance with company policies and procedures.Support customer support...
-
Transaction Support Analyst
5 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeKey ResponsibilitiesThe Transaction Support Analyst will be responsible for providing support to our customers throughout the transaction process. This includes coordinating the completion of local product and account opening documentation and ensuring that all necessary paperwork is completed accurately and efficiently.In this role, you will work closely...
-
Business Intelligence Analyst
5 days ago
Stockholm, Stockholm, Sweden NielsenIQ Full timeAbout the RoleWe are seeking a highly skilled Business Intelligence Analyst to join our Customer Success, Industry Insights team in Stockholm, Sweden.The successful candidate will be responsible for driving commercial analytical insights and developing business solutions for our clients. This role requires a strong background in business analysis, data...