Patient Journey Optimization Specialist

3 days ago


Stockholm, Stockholm, Sweden Doctrin AB Full time
Customer Success Manager Job Description

As a Healthcare Customer Success Professional at Doctrin, you will be responsible for creating loyal, returning customers who not only continue using our platform but also purchase new functionalities and become brand ambassadors.

Your primary task is to create added value for our customers through successful implementation, onboarding, and ongoing support. You will oversee the entire customer journey from implementation to ongoing support, ensuring a smooth start for new customers on their digital transformation journey.

Main Responsibilities
  1. Implementation and Onboarding: Ensure successful implementation and onboarding of new customers and organizations.
  2. Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure that all aspects of the customer's journey are optimized for maximum benefit.
  3. Solution Selling: Identify opportunities for customers to upgrade or add new functionalities to their existing platforms.
  4. Relationship Building: Build strong relationships with customers to understand their needs and provide tailored solutions.

You will work closely with the sales team to develop strategic partnerships with healthcare providers and identify new business opportunities.



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