Workforce Management Regional Scheduling Lead, North

1 day ago

Stockholm, Sweden Wolt Full time

As a Regional Scheduling Lead in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges.

In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.

Your mission:

- Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;
- Grow and level up your team, supporting their development through the WFM Career map and beyond;
- Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;
- Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;
- Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;
- Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;
- Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);
- Co-own quarterly OKR target-setting with your fellow leads;
- Build smaller-scale forecasts to support exceptional events, such as incidents.

- You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.
- You’ll have created schedules in a contact centre environment in your prior roles.
- You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.
- You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.
- You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.
- You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.
- You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.
- You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
laura.ilioaea@external.wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-LI1

  • Regional Scheduling Lead

    15 hours ago

    Stockholm, Stockholm, Sweden Wolt Full time

    Company OverviewWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial...

  • Workforce Optimization Manager

    16 hours ago

    Stockholm, Stockholm, Sweden Wolt Full time

    As a Regional Scheduling Lead, you will play a pivotal role in creating efficient and accurate schedules that balance operational goals. This position requires collaboration with internal teams, including the Global Scheduling Lead, Planning, and Intraday teams, to ensure alignment across functions. Your responsibilities will include refining scheduling...

  • Director of Workforce Engagement

    15 hours ago

    Stockholm, Stockholm, Sweden Avature Full time

    We're seeking an exceptional professional to join our Workforce Engagement team as the Director, Workforce Engagement (Europe). As a key member of our global organization, you will play a vital role in shaping and implementing country and region-specific labor strategies that align with our desired workplace culture.Responsibilities:Partner with local...

  • European Workforce Strategy Lead

    15 hours ago

    Stockholm, Stockholm, Sweden Avature Full time

    At Electronic Arts, we're committed to creating a workplace culture that inspires and empowers our teams. As the Director, Workforce Engagement (Europe), you'll play a critical role in driving this vision forward by developing and implementing strategies that promote positive employee experiences.Key Responsibilities:Develop and implement country and...

  • Data Center Design Lead

    16 hours ago

    Stockholm, Stockholm, Sweden Equinix (Sweden) AB Full time

    Job Description:The Masterplanning Director plays a critical role in driving design decisions for a large and complex portfolio of datacenter projects at the inception stage. This includes new construction, phased expansion, retrofits, upgrades, acquisition conversions, and more. They are an industry-recognized expert on the application of datacenter...

  • Low-Code Business Development Manager

    16 hours ago

    Stockholm, Stockholm, Sweden Servicenow Full time

    We're looking for a dynamic sales leader to join our Creator Workflows team as the Director, Solution Sales. This role is crucial in driving growth and exceeding regional sales targets.">">Responsibilities:Develop and execute a go-to-market strategy for Creator WorkflowsLead a high-performing team of Solution Sales Specialists to achieve sales...

  • Country Talent Acquisition Manager

    6 hours ago

    Stockholm, Sweden Ericsson AB Full time

    Join Ericsson as a Country Talent Acquisition Manager! Are you a dynamic leader ready to shape the future of recruitment? Ericsson is looking for a Country Talent Acquisition Manager to lead, mentor, and manage our regional Talent Acquisition Partners while driving operational excellence. This role is your chance to deliver impact by ensuring Ericsson...

  • Regional Marketing Manager for Nordic Markets

    16 hours ago

    Stockholm, Stockholm, Sweden Apsis International AB Full time

    Company Overview">Apsis International AB is a leading European Customer Relationship Management (CRM) solution provider, serving businesses of all sizes with complete, flexible, and scalable software to drive growth. Our platform includes products for marketing automation, sales, project management, customer service, and customer nurturing, used by over...

  • Regional Marketing Manager Nordics

    1 day ago

    Stockholm, Sweden Apsis International AB Full time

    Large company with great ambitions and close relations efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer...

  • Regional Sales Director

    24 hours ago

    Stockholm, Sweden Workday, Inc. Full time

    Regional Sales Director - Customer Base Apply remote type: Flex locations Sweden, Stockholm Norway, Oslo Time type: Full Time Posted on: Posted 2 Days Ago Job requisition ID: JR-0093252 Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea...

  • Director of Low-Code Sales Leadership

    15 hours ago

    Stockholm, Stockholm, Sweden Servicenow Full time

    We are seeking a seasoned sales leader to drive growth in our Creator Workflows business unit. As the Director, Solution Sales, you will be responsible for leading a high-performing team of Solution Sales Specialists and developing strategies to exceed quota.">">Key Responsibilities:Drive the go-to-market strategy for Creator Workflows and exceed regional...

  • Thermography Technician

    23 hours ago

    Stockholm, Sweden Northfox Facilities Services Ltd Full time

    THIS JOB IS BASED IN SWEDEN ON A ROTATIONAL BASIS OF 20 ON/9 OFF APPLY TO HR@NORTHFOXFS.COM MUST HAVE EU PASSPORT OR FULL EU WORK VISA North Fox Facilities Services Ltd is guided by sound work ethics & integrity in Commissioning & Completions of Data Center, Offshore Renewables, Pharma & O&G both home & Internationally. We assist our customers by identifying...

  • Strategic Consultant Partnership Manager

    15 hours ago

    Stockholm, Stockholm, Sweden H&M Group Full time

    Company Overview:H&M Group is a fashion brand dedicated to liberating fashion for the many. We strive to make fashion more inclusive, accessible, sustainable, and surprising.Job Description:We are seeking an experienced professional to drive strategies that ensure seamless alignment between consultant partnerships and business goals. The successful candidate...

  • Health and Safety Manager

    24 hours ago

    Stockholm, Sweden Infotree Global Solutions Full time

    Location: Lilla Edet, Sweden Client is seeking a dedicated Health Safety Manager for our tissue production site in Lilla Edet. Join our client in providing a professional and comprehensive Health and Safety function that meets legislative and business needs while being part of the exciting development at Edet Mill. About Edet Mill: 1. Located 50...

  • Executive Producer

    24 hours ago

    Stockholm, Sweden Homerun B.V. Full time

    We're seeking an Executive Producer for our studio in Stockholm, Sweden. MEET YOUR CO-WORKERS At Cult of the North, we believe in the power of meritocracy. We've built a culture where every member has the opportunity to thrive and grow based on their contributions, ideas and achievements. Whether you're a seasoned developer, a budding artist, or a...

  • Operations Specialist, Strategy

    23 hours ago

    Stockholm, Sweden Wolt Full time

    Join a forward-leaning and agilent team at Wolt as an Operations Specialist in region North! As an Operations Specialist in the Courier Strategy & Innovation team within Regional Operations, you will be responsible for driving innovation across all aspects of operations. This includes flexing to support other members of the other regional functions for...

  • Senior Talent Development Manager

    16 hours ago

    Stockholm, Stockholm, Sweden Nextory Full time

    Required Skills and QualificationsWe're looking for a seasoned HR professional with a passion for driving business outcomes through people-centric strategies. If you have:University degree in Human Resources, Business Administration, or a related field.At least 5+ years of HR experience, with a minimum of 2 years in a global or tech-focused...

  • Nordic Regional Marketing Leadership Opportunity

    16 hours ago

    Stockholm, Stockholm, Sweden Apsis International AB Full time

    Company Overview">Apsis International AB is a leading European CRM solution provider that empowers businesses to transform customer data into valuable insights and simplify their employees' work. With a global presence and a team of over 500 employees, we provide flexible and scalable software solutions to drive growth and success.">Job Description">We are...

  • Business Consultant

    24 hours ago

    Stockholm, Sweden SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Consultant Acquisition Manager

    23 hours ago

    Stockholm, Sweden H&M Group Full time

    As our Consultant Acquisition Manager, you’ll drive strategies that ensure our consultant partnerships meet business needs seamlessly. Your mission will be: - Design and lead strategies for sourcing, onboarding, managing, and developing external consultants, ensuring seamless alignment with business goals. - Drive the implementation and optimization of...