Director, Customer Management

2 weeks ago

Stockholm, Sweden nShift Full time

About Us
n Shift is the leading global provider of cloud delivery management solutions (Saa S), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors

If you buy goods online, there is a strong chance that n Shift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of role
An exciting and career-advancing opportunity for a technically savvy, customer-centric, and solution-focused sales leader to join an expanding international team
We’re passionate about making shipping easy, through creating a community of connected customers, partners and carriers on a single platform, and are looking for great enterprise sales professionals to help us fulfil our vision and mission.

About you
To be successful in this role, you should have previous experience selling Saa S solutions in the Lower Mid-Market and SMB segments. You are able to coach and develop a small team of Customer Managers and will use your communication skills to cultivate strong relationships with customers, partners and colleagues. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Overall responsibility
The role is responsible for managing a team of Customer Managers focussing on existing customers managing, maintaining existing and growing ARR through a combination of direct sales and e-campaigns across your designated region(s).
This includes hands-on involvement in assisting your team with sales processes to ensure the continuous growth of the company while contributing to developing internal processes and the personal development of team members.

The area of responsibility includes:

Coaching and recruiting team members
Drive the sales process through targeting opportunities together with your team, prospecting, identifying and qualifying solution matches, conducting software demonstrations, and closing deals aligned to the company standard agreements.
Grow and manage a balanced pipeline across assigned territory and customer base to achieve existing business revenue growth.
Precise forecasting and ensuring a high level of accuracy is maintained in the CRM.
Maintains professional and technical knowledge by attending internal educational sessions.
Contributes to team effort by accomplishing related results as needed on a monthly, quarterly and annual basis.
Identify and feedback on product improvements or new products by remaining current on industry trends, market activities, competitors and account feedback.
Working closely with marketing and professional services to ensure customer satisfaction is at the highest level.

Competence and experience

2+ years of experience in managing a sales team focused on existing logos
Experience within Saa S, e-commerce, logistics, or carrier networks is a key advantage.
Proven commercial and business acumen, skills to develop business through outbound and inbound opportunities.
Experience in identifying, qualifying, prioritizing, and supporting the closing of business opportunities.
Strong relationship management and networking abilities on different organizational levels, and interest in nurturing and expanding pipeline.
Ability to organize, prioritize and execute various activities and focus areas to maximize growth.
Energetic & proactive approach.
Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs.
Track record of achieving quotas & KPIs
Demonstrated success selling to SMB and lower mid-market companies with the ability to navigate and manage sales cycles.
Fluency in Swedish (or other Scandinavian language) and English (both written and spoken).
A university degree or equivalent education is an advantage

Meet your Manager - Stuart Prouse VP, Customer Management
What do you love about n Shift?
We have a very supportive and collaborative culture where everyone is willing to help you. Everyone is willing to share knowledge and experience to ensure your onboarding is successful and you become “one of the team” quickly.
What difference will this role make to n Shift if I join?
This is a vital role working within the Customer Management team. You’ll be faced with leading an international team managing multiple accounts. Having to help your team navigate through business stakeholders from e-commerce, customer experience, logistics and fulfilment, IT, procurement, no deal or day is boring. You’ll be using your experience to coach your team to become better Customer Managers. Working with key departments internally to ensure a smooth transition for the customer, you’ll build effective relationships with professional services, customer services, product, finance, and marketing.
At n Shift, we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We're an equal opportunity employer, meaning all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
#LI-JB1
#LI-Hybrid

Department
Sales
Locations
Stockholm
Remote status
Hybrid Remote
Employment type
Full-time
CONTACT

Jan Baran
Talent Acquisition Specialist – People Operations

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