Front Office Manager

1 day ago

Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

We are now looking for an experienced and motivated Front Office Manager to lead our front desk operations and ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.
If you have a passion for hospitality, strong leadership skills, and a focus on delivering outstanding guest experiences, we want to hear from you

As Front Office Manager, you are responsible for overseeing the daily operations and ensure delivery of high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests.
This role involves leading the front office team, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience.

Key Responsibilities:

• Manage daily front office operations, including scheduling, recruitment, performance reviewing and training.
• Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
• Coordinate with other departments to ensure smooth operations.
• Oversee check-in/check-out procedures and ensure adherence to company policies.
• Budget responsibility for the department.
• Monitor performance metrics and implement improvements as needed.

Qualifications:

• Minimum of 4 years of experience in the hotel industry.
• At least 3 years of team management experience in a leadership role in guest service or equivalent.
• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
• Ability to motivate and inspire the team.
• Proactive and independent work approach.
• Values active involvement in daily operations and considers leading the team essential.
• Excellent problem-solving skills with a focus on guest needs and expectations.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations with professionalism.
• Thrives doing operational work and engaging with guests

What We Offer:

• A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements.
• Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm’s hotel scene.
• Great opportunities for career growth.
• A dynamic and inclusive work environment.
• Employee discounted rates at over 8,000 hotels worldwide.

If you would like to know more about the role please contact Nuno Almeida , Director of Operations & Concept Development, at nuno.almeida@sheratonstockholm.com

The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality
We have recently started our much-anticipated renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.

About Archer Hotel Management
Archer Hotel Management (AHM) is the operational arm of Archer Hotel Capital (AHC), committed to pioneering sustainable management of upscale and luxury hotels in Europe. AHM is dedicated to making a 'world of difference,' empowering teams to foster entrepreneurial cultures and deliver operational excellence. Our commitment includes achieving net zero carbon emissions by 2030 and gaining third-party certification for sustainable practices.

  • Front Desk Operations Manager

    19 hours ago

    Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    About UsThe Sheraton Stockholm Hotel is committed to providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Management's ethos, making us a unique choice for conscientious travelers.We are embarking on a transformative journey to redefine...

  • Front Office Shiftledare

    7 days ago

    Stockholm, Stockholm, Sweden Scandic Hotels AB Full time

    Om rollen som Front Office ShiftledareSom Front Office Shiftledare är du en viktig del av vår receptionsteam och arbetar nära våra gäster. Du ansvarar för att alla gäster mottas väl och får den bästa möjliga service.I rollen ingår bland annat:Ansvaret för det dagliga arbetet på receptionenHantera in- och utcheckningar, bokningar och...

  • Front Office Supervisor

    5 days ago

    Stockholm, Sweden Royal Viking Hotel AB Full time

    If you are looking to work in Sweden’s capital you’ll appreciate the central location of the Radisson Blu Royal Viking Hotel, at Norrmalm in Stockholm, which is directly opposite the hotel is Central Station. Our 459 sleek rooms and suites are designed for a good night’s sleep with a focus on well-being and relaxation. A scenic address by the Baltic...

  • Fixed Income Quantitative Analyst

    5 days ago

    Stockholm, Stockholm, Sweden Swedbank AB Full time

    Job OverviewWe are seeking a highly skilled Fixed Income Quantitative Analyst to join our team in the Front Office.In this role, you will be responsible for developing and maintaining real-time systems for fixed income trading, sales, and client interactions.

  • Fixed income quant – Front Office

    5 days ago

    Stockholm, Sweden Swedbank AB Full time

    Are you passionate about fixed income, etrading and coding real time systems? In Swedbank you have the opportunity to: - Deepen your knowledge of fixed income trading, sales and our clients - Deepen your knowledge of derivatives- and bond market making and hedging - Develop the systems for fixed income etrading, -pricing and -hedging - Apply your skills...

  • Office Manager

    6 days ago

    Stockholm, Sweden Broadridge Trading and Connectivity Solutions AB Full time

    Broadridge is hiring! We are seeking an Office Manager to join our growing team in Stockholm! We are looking for someone to assist the Site Leader, local Leadership Team, HR, IT Support and associates when they need help. Responsibilities · Own the security and reception zone; · Day-to-day contact with property managers, suppliers and vendors; ·...

  • Administrative Operations Manager

    5 days ago

    Stockholm, Stockholm, Sweden CAJORY MANAGEMENT AB Full time

    About the JobCajory Management AB is seeking a highly skilled Executive Assistant to join our team. As an Executive Assistant, you will be responsible for providing top-level administrative support, managing executive calendars, coordinating meetings and events, and overseeing the front office.About the RoleYou will work closely with leadership to ensure...

  • Shift Leader Front Office Haymarket by Scandic

    7 days ago

    Stockholm, Sweden Scandic Hotels AB Full time

    **Haymarket, den ikoniska hotellpärlan mitt i Stockholmspulsen!** Genom den pampiga entrén på Hötorget välkomnas du in i en härlig miljö präglad av 1920-talets optimism och elegans. Här i det anrika PUB-huset, där Greta Garbo arbetade i början av förra seklet, är originaldetaljerna från byggnaden varsamt restaurerade eller omtolkade för vår...

  • Senior Front-End Developer

    7 days ago

    Stockholm, Sweden Ubiquiti Sweden AB Full time

    Senior Frontend Developer At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere by Rethinking IT. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. At Ubiquiti, you’ll...

  • HR and Office Manager Assistant

    7 days ago

    Stockholm, Stockholm, Sweden Ninjas in Pyjamas Gaming AB Full time

    **The Role**The Office Operations Coordinator & Junior HR will play a key role in supporting the office management operations and fostering a vibrant workplace culture. This role includes overseeing daily tasks around the office, such as maintenance, supplies, and equipment, scheduling meetings, and organizing everything around the office.**Responsibilities...

  • Front-End Engineering Lead

    7 days ago

    Stockholm, Stockholm, Sweden Ubiquiti Sweden AB Full time

    About the Role:We are seeking an experienced Senior Frontend Developer to join our teams in Stockholm, Sweden. As a key member of our engineering team, you will be responsible for developing and maintaining highly reliable and scalable web services and UIs that serve millions of users worldwide.Key Responsibilities:Develop and maintain high-performance web...

  • Office Manager

    1 week ago

    Stockholm, Sweden Ninjas in Pyjamas Gaming AB Full time

    We are Ninjas in Pyjamas, probably the worlds most legendary esports team.Born in 2000 with Counter-Strike in our blood, we have pioneered the esports scene since its inception. We earned our stripes by competing at the very top level across almost a dozen game titles and we never lose — we only win or learn. Our vision is to bring gaming culture to a...

  • Guest Service Director

    19 hours ago

    Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    Job SummaryWe are seeking an experienced and motivated Guest Service Director to lead our front desk operations and ensure exceptional customer service. As a key member of our team, you will be responsible for overseeing daily operations, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to...

  • Executive Assistant Lead

    6 days ago

    Stockholm, Stockholm, Sweden CAJORY MANAGEMENT AB Full time

    About the OpportunityCajory Management AB is seeking a highly organized and proactive Executive Assistant to join our team. As an Executive Assistant, you will play a critical role in supporting leadership and ensuring seamless business operations.About the RoleYou will be responsible for providing top-level administrative support, managing executive...

  • Customer Experience Lead

    8 hours ago

    Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    Join Our TeamThe Sheraton Stockholm Hotel is part of Marriott International, one of the world's largest and most respected hospitality companies. We offer a dynamic and inclusive work environment that values diversity and inclusion. Our employees enjoy a range of benefits, including employee discounted rates at over 8,000 hotels worldwide.We are currently...

  • Office Operations Coordinator

    7 days ago

    Stockholm, Stockholm, Sweden Ninjas in Pyjamas Gaming AB Full time

    **About Ninjas in Pyjamas Gaming AB**We are a pioneering esports team born in 2000 with Counter-Strike in our blood. Our vision is to bring gaming culture to a world without boundaries.**Job Description:**The Office Operations Coordinator & Junior HR will support the office management operations and foster a vibrant workplace culture. This role includes...

  • Office Manager Roll med Ansvar

    19 hours ago

    Stockholm, Stockholm, Sweden Rp Rekrytering Bemanning AB Full time

    I rollen som Office Manager ansvarar du för den dagliga driften på kontoret för båda bolagen. Du skapar en trivsam arbetsmiljö och sprider energiDe huvudsakliga arbetsuppgifterna innefattar:Daglig drift på kontoret genom att se till att det ser rent och snyggt ut.Sätta på kaffe och ta in/ut från diskmaskin.Ansvara för inköp av kontorsmaterial,...

  • Senior Product Marketing Manager

    1 week ago

    Stockholm, Sweden Juni Full time

    Juni who? At Juni, we’re busy building the future of banking. We want to help businesses do more with less and get access to the financial tools they need to operate, grow, and win globally. How & why we do it We give our people the same thing we’re building for our customers: freedom. Freedom to be 100% yourself. Freedom to explore your potential and...

  • Software Engineer for Global Industrial Company

    2 days ago

    Stockholm, Sweden Eeze Consulting AB Full time

    Are you ready to contribute to an exciting project at the forefront of software development? We are seeking talented professionals to join our client’s product team and take part in developing, maintaining, and optimizing platform capabilities. About the RoleAs a team member, you will collaborate with business stakeholders, architects, and other...

  • Servicechef för Reception

    7 days ago

    Stockholm, Stockholm, Sweden Scandic Hotels AB Full time

    Vad gör en bra Front Office Shiftledare?Ett bra svar på detta är: en person som alltid prioriterar gästnöjdheten och strävar efter att ge den absolut bästa möjliga service. Som Front Office Shiftledare kommer du att jobba i en dynamisk miljö där ni konstant arbetar för att förbättra er service och se till att alla gäster känner sig välkomna...