Service Operations Manager

4 days ago


Stockholm, Stockholm, Sweden Henriksson Full time

Join a Fast-Growing Company Revolutionizing the Storage Industry

Are you ready to be at the forefront of transforming the real estate industry? As one of the first hires at our company, founded by serial entrepreneurs, you have a unique opportunity to shape a major international business that challenges the traditional storage category. We offer a role where your contributions will have a direct impact on our growth and innovation as we expand across Europe.

Join us as a Service Operations Manager and take charge of our day-to-day operations. In this pivotal role, you will enhance customer satisfaction, tackle challenges at our storage sites and website, with the goal to ensure smooth central operations.

The need for better solutions for storage has never been bigger - with fewer homes featuring built-in solutions, the demand for affordable, secure, and easily accessible storage alternatives is growing. Our mission is to fill this significant gap, and we need your proactive, hands-on leadership to make it happen.

About the Role

As the Service Operations Manager, you will be directly involved in managing operational tasks and processes, addressing customer inquiries, and resolving any challenges or issues that arise with our storage locations or e-commerce platform. You will work closely with the founders and the entire team to ensure the storage sites are functioning optimally and customers are supported across multiple channels. This position is highly versatile, and we expect you to be proactive to avoid problems from occurring, and hands-on in solving problems when they inevitably do occur.

Key responsibilities include:

  • Managing operational challenges at storage sites and ensuring centralized solutions are implemented.
  • Select tooling and setup processes to run a smooth operation and minimize avoidable issues.
  • Handling customer support and resolving any issues with our services.
  • Be the central point of contact regarding our operations and ensure efficient communication between different teams and stakeholders.
  • Identifying areas of improvement in the customer experience and proposing solutions that make us faster and our customers happier.

We are looking for someone with:

  • 2-3 years of experience from an operations, customer success, or project manager role.
  • Proven track record of handling high number of tasks in parallel.
  • Previous experience in e-commerce and customer support is highly desirable.
  • Structured, hands-on, and proactive approach to problem-solving.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Ability to manage a variety of tasks simultaneously and ensure smooth operations.
  • Strong communication skills and the ability to work effectively with cross-functional teams.

More About Us

We're a company on the move, revolutionizing the self-storage market. With an expanding presence across Europe, we provide affordable and secure storage solutions that meet the needs of our customers. We're looking for someone eager to contribute to our mission and help ensure that we continue to scale smoothly. If you're passionate about supporting operations and customer success, we'd love to hear from you. Please send your application and any questions you might have to careers@henriksson.com.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Retail

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