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Client Success Manager Nordics

3 months ago

Stockholm, Stockholm, Sweden Benify Full time

At Benify, we help companies around the world become better employers by attracting, rewarding, and strengthening their relationship with their employees. Since 2004, we have revolutionized the industry and the way companies work with benefits and employee communication.

Our award-winning SaaS platform enables employers worldwide to build closer relationships with their employees. We have more than 1,600 clients and over 3 million users. One of our business areas, Provider, is used by some of Europe's most well-known insurance companies to help them build great customer relationships.

We are seeking an experienced Client Success Manager to oversee commercial and operational responsibilities for a client portfolio within our Provider Nordics business area. Most clients operate within the insurance and broker industry and hold our most complex solutions. This role is perfect for someone with a strong background in finance or insurance who thrives in managing client relationships and delivering exceptional results.

About the role

You will be the main contact person on a day-to-day basis, acting as the spider in the web with a strong focus on problem-solving and ensuring tasks are directed to the right place. You will ensure that our customers receive quick and valuable feedback. Since the Provider business area is relatively new, you will play a key role in developing new working methods for these clients. You will also have commercial responsibilities, including expanding and renewing contracts, leading contract negotiations, and conducting business reviews.

Key responsibilities
  • Develop and maintain strong relationships with clients, ensuring satisfaction, retention, and growth.
  • Manage contract negotiations, renewals, and expansions.
  • Coordinate with internal teams to ensure timely delivery of services and resolution of client issues.
  • Monitor client account performance and provide strategic recommendations based on data analysis.
  • Lead client meetings and communications, providing updates and addressing client needs.
  • Collaborate with sales and marketing teams to identify new business opportunities within existing accounts.
Who we are looking for

We are looking for individuals who thrive in a role where an entrepreneurial mindset and a solution-oriented approach are key.

Qualifications/Requirements
  • At least 3-5 years of experience as a Client Success Manager or in a similar role.
  • Fluency in both Swedish and English.
  • Strong project management skills and the ability to manage multiple projects simultaneously.
  • Exceptional communication and interpersonal skills.
  • Analytical mindset with strong problem-solving abilities.
  • Experience with CRM software and data analytics tools.
Preferred but not required
  • Experience in the finance industry or a client-focused role within an insurance company or broker.
  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Certifications such as PMP, CCXP, or Salesforce.
Sound interesting? Here's what we can offer you

At Benify, you get the opportunity to work with our award-winning SaaS platform and be part of an organization where everyone contributes to our success, helps each other out, and has fun while doing it.

Some of our benefits:
  • Collective agreement
  • Generous wellness allowance
  • 30 vacation days
  • ITP1 Pension and Lifeplan - a leading financial advisory service that offers personalized advice to maximize your pension savings
  • Guaranteed work-life balance with a hybrid work model
  • Annual conference
  • A lot of social events and activities at our offices
  • Internal career opportunities
Practical Information

Start: As soon as we find the right fit.

Extent: Full-time, 100%.

Location: Stockholm, Sweden (hybrid working).

Apply by submitting your CV and/or your LinkedIn profile using the application form.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

We will start reviewing applications in August. We look forward to reading your application